"This hotel is truly like stepping into another world. The service is impeccable, the room we had was gorgeous and superbly clean. We were lucky enough to have a private onsen with very clean water at the perfect temperature on a lovely little lanai.
All of the staff are very friendly and professional and the food is fantastic as well. Highly recommend if you’re looking for a touch of classic Japan in Kyoto!"
"If you want to experience traditional ryokan with fabulous meals, this is the place for you. It is a bit dated like visiting your relative’s house in the small town. It’s surrounded by maple forest, like living in a nice cabin. This is not modern hotel, if you set your expectation right, you will not be disappointed. All the stuffs are so kind and warm. They are great people dedicated to their jobs and it makes me want to visit Kyoto again."
"Kenji was a very nice host and his "guest house English" speaking was wonderful!! It is a perfect location if you are looking to wake up early and walk to the bamboo forest, you can be one of the first people there. Kenji also gave us recommendations of places to visit in the area that you otherwise may not have known about. "
"A great ryokan with very friendly staff. The Japanese breakfast was the best we had in Japan! Our room was nice, clean, and had an amazing view. Great location! "
"Our stay at the GrandWest Arashiyama was exceptional. The room was spacious and clean, reception was incredibly helpful, and the location was quiet and idyllic. During our stay we made the most of the amenities including free refreshments, a washing/drying machine, and a cute cafe situated just downstairs from the hotel entrance. Our stay here was easily one of the best parts of our trip to Japan and I highly encourage those visiting Arashiyama to consider this hotel!"
"Close to bamboo forest, being first time in Japan, the meaning of adults only is different than at resorts, but l was surprised by the comfort and the shuttle service provided. And the breakfast sandwiches were delicious. "
"This is a no frills hotel, but we really enjoyed our stay. You can hear if you have a heavy walking upstairs neighbor, but throughout the night it was pretty quiet. There are great laundry facilities onsite that were super easy to use and you don’t have to buy detergent. You just download an app and pay and monitor progress through the app—it was great! "
"Excelente. Como extranjeros, fue vivir una auténtica experiencia japonesa. Super amables y un desayuno delicioso. Está un poco retirado de los lugares turísticos pero vale totalmente la pena. El cuarto es muy espacioso y sientes mucha paz. "
