Imperial Express offers comfort in the heart of the CBD with numerous places to eat close by.It is affordable with a high end feel.I will definitely stay at the hotel again during my next visit to Kisumu.However, investing in sound proof windows might come in handy due to the hustle and bustle of the central business district.
I loved staying at the hotel. The staff were very helpful with information and the breakfast was healthy and delicious. The room was clean and the bed comfortable.
The property is pleasant to the eye at first glance but the front desk could really use improvement with their communication. For example, after signing the check in acknowledgment (pretty standard and the expedia fees were in order), I was visited by the front desk in my room where I was told there would be an additional per day package rate of 1500 shillings x the total number of days we planed to stay. I explained that it was improper to arbitrarily up charge without ever having mentioned it at check in and the rep’s response was “it was mentioned in the paperwork you signed during checking in, that the hotel can bill for additional charges.”
I had to escalate the matter to the manager who eventually dropped the charges. Of course that was after I had mentioned how uncomfortable the whole situation was and how lacking in transparency it was.
This is not a place that I would recommend if you are traveling with children or as a family.