Booked the Jacuzzi suite after a long day of moving in July heat. Walked in and the room immediately assaulted us with the smell of mildew. We chalked it up to being a Jacuzzi suite and left for dinner. Returned 2 hours later, and as my sister was excited to try the Jacuzzi tub she had to clean it herself. There was a ring of grime around the entire interior. Okay, so we'll deal with it, just one night right? I get in bed and not even ten minutes later poor vault out of the thing so fast you'd have thought it was on fire. A roach crawled across the duvet and friends, that was the final straw. We immediately gathered our belongings and went to the front desk to alert the employees of the issues. Not only did the man working not care, but he didn't seem surprised. Calls his manager who refuses to issue a refund because we "used" the room. Pretty sure we were in the room a total of 30 minutes. I will be requesting a refund from Expedia immediately, this kind of condition isn't just unsanitary, it's poor business sense. Would never stay here again. 0/10
