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"We stopped in for the night in passing through. Myra was the front desk attendant & bartender. She was very friendly, helpful and professional. She went above and beyond to help us kick off our vacation. We would definitely stay at Hawthorne again. The facility was very clean, super comfortable bed, great customer service! Reasonably priced as well. Thanks again!"

"Power went out and so did the hot water. There were no emergency lights so pitch black on our floor. No apologies or rewards offered for the inconvenience . Pool and hot tub were closed. The whole place smelled. Then they ripped the whole carpet out on our floor during our stay and left it exposed. Straight up dangerous. On our exit we saw a cockroach. Don’t stay here for real."

"Room was clean, staff was really helpful when needed, breakfast was great, fresh and plenty of food and choices. No problem with parking or getting on and off highway. Huge Room 101 on ground floor. Newly remodeled. Yes I would recommend if you are staying in the Kingwood area."

"Washer and dryer located outside."

"Very nice and helpful housekeeping staff!!"

"Clean and comfortable and the staff were great! My only complaint is the AC unit must need Freon because it just didn’t really cool the room. It was stuffy and warm when I got there and the poor AC just couldn’t keep up. Otherwise great stay."

"It was great for a quick stay to pick up family from the airport the next day. Great breakfast and friendly staff."

"Clean"

"Staff was rude"

"Great"

"Customer service"

"From desk not friendly at all not enough housekeeping personnel"

"It’s basic but fine but don’t rely on the shuttle service"

"We ran out of body wash and shampoo (the bathrooms are equipped with large pumps of each) and never got them refilled, even after letting the front desk know."