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"Good Hospitality customer care best service "

"We had quite a bad experience staying three nights at the Jungle Villa Resort. At first view, many things work well - e.g. staff are kind, facilities are nice and clean as well as location near the river with jungle on the other side is beautiful. A large number of bad experiences with management was part of ruining the trip for us; incompetent and untrustworthy, lacking understanding of their guests. Furthermore, the resort felt like a prison, thus enabling the place to sell mediocre...

"SAPANA LODGE IS AN AMAZING EXPERIENCE. Western comforts, Nepalese style, natural environment with access and inter-action with Elephant Breeding grounds and trainers. i have stayed at Sapana Lodge two times already and will return for a 3rd visit next year."

"The guard opened the gate to give us keys. We desperately Needed to rest after walking 8 km from the East-West Highway. Excellent service and awesome guide. We are Nepali Speaking U.S Citizen, they treated us like friends. I strongly Recommend Tourists to check them out."

"Second time we stayed here and everything was pleasant."

"Our stay at Riverbank Jungle Resort was truly unforgettable! The food was absolutely delicious, offering a variety of flavors that kept us excited for every meal. The jungle activities, including safaris and nature walks, were thrilling and well-organized, giving us a chance to witness incredible wildlife up close. The rooms were spacious, clean, and comfortable, providing a perfect retreat after an adventurous day. The staff was exceptionally friendly and attentive, ensuring that we felt...

"The best things about this resort are the location and the staff. Sabrina on reception is always smiling and cheerful. She has "magic fingers" which repairs things. Sitaram Streatham is an outstanding waiter in the restaurant. He is very attentive but also very knowledgeable about local wildlife. Lovely gentle mannered man. Our room was very comfortable. The bathroom is a wet room so i struggle with wet floors but i bought a floor squeegy in town for just over £1 and that helped a lot. ...

"It was good but hope to see more updates in future "