"Staff was excellent. Everyone was very helpful and friendly. They are all so nice. I would say the hotel is a hidden gem. Close to the airport and very convenient. "
"Pros: Fantastic AC
Great pool
The offer aloe vera if you get burnt
Great location
Cons:
Transphobic receptionist. (Just one, everyone else seemed very nice. I'm not trans, this person just felt the need to tell me.)
Coffee maker infested with bugs.
Room in need of repair, generally clean though.
*Parking lot will flood if there's a lot of rain, make sure you park as far away from the front desk as possible."
"There were many fees that were not disclosed. For example there is a parking fee for every night you stay that is not mentioned until you reach for check in. There is also a “resort” fee that was not disclosed even though it is a hotel. So there’s an extra charge that you will have to spend outside of your package booking. Just be aware the parking fee is for every night and the “resort” fee is for each night spent at the hotel. The concierge charged extra for activities, but if you would book on your own it was nearly a hundred dollars cheaper. The room key disables the day of checkout and before checkout time, so once you leave your room you will have to ask for a new key to access inside. If you book the breakfast package be aware that they will make you pay ANOTHER fee for THEIR breakfast package. "
"Overall we had a good experience. the breakfast was nice, and the staff were very helpful. They had towels, boogie boards and snorkeling equipment for free use. housekeeping was hit or miss."