The room was clean, and the staff were friendly and professional. One thing I found inconvenient was that they don't provide complimentary water, so if you want drinking water, you have to use a water dispenser in the lobby.
The room in which I stayed was very comfortable and spacious. I wish I had booked at this location for more than 1 night. I appreciated how the staff was very nice and helpful.
Very thoughtful and helpful staff, always offering us heat packs/ umbrella when we leave in the morning.
Onsen is small but has both indoor and outdoor areas, good vanity supplies and hair dryer.
Location is excellent if you drive and want to be based near the Hoshino resort area. Plenty of things to explore within 20min drive from hotel.
We stayed at the Dormy Club primarily for its location near the Bird Sanctuary but we found it had much more to recommend it. Our room was basic but very comfortable. The hot mineral bath facility was excellent with both an indoor and outdoor bath both of which were easy to access from our room. We were also pleased to find that many nice restaurants and breakfast places were nearby. The Dormy Club staff spoke English and were very kind to us.
This is an excellent hotel in a beautiful location, staff were absolutely wonderful, room was clean large, private onsen was affordably priced and a lovely experience, would recommend this accommodation
The hotel room overall (the old side) is a bit traditional and old. The outdoor public onsen is quite small which only fit around 3 ppl. Free parking and breakfast is fine
The hotel is located in the Sengataki area which is one local line station away from the busy Kyu-karuizawa area and thanks to this, the surroundings of the hotel is very quiet and made us feel that we were staying in our summer house. Although the location is away from Kyukaruizawa area, there is a newly developed Hoshino resort area nearby and we were able to enjoy the sophisticated atmosphere as well.