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Reviews of The Yama Hotel Phuket

4 out of 5
The Yama Hotel Phuket
5 Patak Soi 2, Patak Road, Muang, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 750 reviews" "
Rating 8 - Good. 271 out of 750 reviews" "
Rating 6 - Okay. 61 out of 750 reviews" "
Rating 4 - Poor. 27 out of 750 reviews" "
Rating 2 - Terrible. 16 out of 750 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Courtenay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from E-commerce on 15 Mar 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,

10/10 Excellent

neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful, always willing to do whatever is asked of them with a smile.
Stayed 7 nights in Feb 2024
Response from E-commerce on 14 Feb 2024
Dear valued customer,Thank you for staying with us and for such a lovely review of your recent stay.We are glad to hear that you enjoyed your entire stay.The comment will be shared to the team in order to keep them up the good work.We are looking forward to welcoming you back again.Sincerely,

10/10 Excellent

agnes

Stayed 11 nights in Jan 2024
Response from E-commerce on 3 Feb 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,

8/10 Good

Irene

Stayed 6 nights in Jan 2024
Response from E-commerce on 25 Jan 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

6/10 Okay

Sam

Travelled with partner
Disliked: Staff & service
Rude staff
Stayed 3 nights in Nov 2023
Response from E-commerce on 25 Jan 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Vidar

Stayed 9 nights in Dec 2023
Response from E-commerce on 25 Jan 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 2 nights in Nov 2023
Response from E-commerce on 25 Jan 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Swee Beng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relax stay at Yama. Check-in is easy and friendly staffs greeting us, esp.Memow.
Stayed 4 nights in Nov 2023
Response from E-commerce on 5 Jan 2024
Dear Valued Guest,Thank you for staying with us and for such a lovely review of your recent stay.We are glad to hear that you enjoyed your entire stay.The comment will be sharing to the team in order to keep them up the good works.We are looking forward to welcoming you back again.Sincerely,E-commerce

4/10 Poor

Iwona

Stayed 4 nights in Nov 2023
Response from E-commerce on 25 Jan 2024
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, friendly staff, and very clean rooms!
Stayed 4 nights in Nov 2023
Response from E-commerce on 17 Nov 2023
Dear Valued Guest,Thank you for staying with us and for such a lovely review of your recent stay.We are glad to hear that you enjoyed your entire stay.The comment will be sharing to the team in order to keep them up the good works.We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Chi Sing Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from E-commerce on 17 Nov 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Yama Hotel is located not far from hustle bustle tourist area however it is far enough to be quiet and relaxing as it is tucked in the mountain side. We enjoyed 7 nights and 8 days, staff was extremely nice and helpful, especially Spy, Tong, Khom and Nate, very polite and helpful. We enjoyed the fully airconditioning, clean room, house kept every day - cleaner cleaned every day very good. Then we enjoyed swimming in their pool every night, relaxing in the spa as well as having cocktails. They have happy hour for cocktails and juices oh boy they were delicious. Our room had 180 degree mountain view and ocean view- although it faces highway, we loved the room because of the amazing view and we could watch what is happening on the street at the same time. If I ever go to Thailand we will only be staying at Yama hotel. It really impressed us, thank you to everyone who works at Yama.
Stayed 7 nights in Sep 2023
Response from E-commerce on 11 Nov 2023
Dear Valued Guest,We very much appreciate your review regarding your stay at The Yama Phuket. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. It is our goal to serve our guests with the highest standards of service and I hope you have enjoyed your stay as much as we have enjoyed serving you. Your valuable comments will certainly help us to maintain and achieve our goals. Thank you for staying with us, we look forward to welcoming you back again soon. Warm Regards,E-commerce Manager

10/10 Excellent

Denby

Stayed 16 nights in Sep 2023
Response from E-commerce on 13 Nov 2023
Dear valued customer,Thank you for staying with us and for such a lovely score of your recent stay.We are glad to hear that you enjoyed your entire stay.The score will be shared to the team in order to keep them up the good work.We are looking forward to welcoming you back again.Sincerely,E-commerce

6/10 Okay

Eng Ann

Liked: Staff & service, property conditions & facilities
Nice hotel with a mountain view.
Stayed 1 night in Sep 2023
Response from E-commerce on 11 Sep 2023
Dear valued guest,Thank you for taking the time to write a positive review. We strive to provide the best possible service to all of our guests,We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,E-commerce

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view, the pool area is great too. Everyone working there seems very friendly.
Stayed 2 nights in Jul 2023
Response from E-commerce on 24 Jul 2023
Dear Valued Guest,Thank you for staying with us and for such a lovely review of your recent stay.We are glad to hear that you enjoyed your entire stay.The comment will be sharing to the team in order to keep them up the good works.We are looking forward to welcoming you back again.Sincerely,

10/10 Excellent

Hanna

Stayed 5 nights in Jun 2023
Response from E-commerce on 30 Jun 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

4/10 Poor

Chris

Pool was good but breakfast not good. Overall price not good value
Stayed 2 nights in May 2023
Response from E-commerce on 17 May 2023
Dear valued guest,We hope you had a pleasant stay at our hotel. We apologize for any inconvenience that you may have experienced during your time with us. Your feedback is valuable, and we will use it to improve the quality of our service.Again, we are sorry for any issues that you faced, and we hope to have the opportunity to serve you again in the future.Sincerely,E-commerce

6/10 Okay

Mimi

Travelled with partner
Liked: Property conditions & facilities
- large room - security guard has very good service mind - well design hotel -------------- - far from everything - some spot bedding sheet
Stayed 1 night in May 2023
Response from E-commerce on 8 May 2023
Dear valued guest,Thank you so much for taking the time to write a review.Your feedback is incredibly valuable to us, as it helps us to continually improve the quality of our services and provide the best possible experience for all of our guests.We hope to have the opportunity to welcome you back in the future.Sincerely,E-commerce

8/10 Good

René

Stayed 14 nights in Mar 2023
Response from E-commerce on 20 Mar 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us. We are looking forward to welcoming you back again.Sincerely,E-commerce

2/10 Terrible

André

Stayed 8 nights in Feb 2023
Response from Pangpond on 15 Feb 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us.We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour les amateurs de calme
Un peu excentré de kata beach et son agitation nocturne. Havre de paix. Chambre spacieuse. Proprete ok. Location scooter a 250 baths par jour indispensable pour autonomie car hotel un peu a l'écart et pas de passage taxi ou tuk tuk devant. Possibilite de commander par l'hôtel mais prix different. Nous n'avons pas testé le service de navette pour kata beach qui se trouve à 5 minutes en scooter.
Stayed 4 nights in Jan 2023
Response from E-commerce on 8 Feb 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable stay with us.We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Dennard

Stayed 2 nights in Jan 2023
Response from Pangpond on 31 Jan 2023
Dear valued customer,Thank you for staying with us.It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyablestay with us.We are looking forward to welcoming you back again.Sincerely,E-commerce

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 22 nights in Oct 2022
Response from E-commerce on 29 Dec 2022
Dear valued guest,Thank you so much for taking the time to write a review.Your feedback is incredibly valuable to us, as it helps us to continually improve the quality of our services and provide the best possible experience for all of our guests.We hope to have the opportunity to welcome you back in the future.Sincerely,E-commerce

10/10 Excellent

Robert

Stayed 6 nights in Nov 2022

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Meng Ya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration and design is beautiful!
Stayed 3 nights in Jul 2022

8/10 Good

Junior Cesar

Stayed 3 nights in Jul 2022

8/10 Good

Rich

Stayed 4 nights in May 2022

10/10 Excellent

Bimal K, Burke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. They did all to make our stay comfortable.
Stayed 4 nights in Apr 2022

10/10 Excellent

Nithiwit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from The Yama Hotel on 19 Mar 2020
Dear Sir Thank you for choosing stay with us hotel and And thank you very much for the score review that you gave us of our hotel We sincerely hope that you will come back to stay with us again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked how spacious the rooms were. The front desk was very friendly. The buffet was not bad either, pretty decent. The pool was a nice feature. the bar was a little pricey. Big down fall was that it was quite the distance from the beach, if you decide to walk it is all uphill. This property can do great if they expand their shuttle bus hours. the first bus is around 845 and last is 430. Kind of sucks. It's a 15 min drive. And taxi is about 400-500baht one way.
Stayed 2 nights in Feb 2020
Response from Art on 6 Mar 2020
Dear Our Values Guest Warm greeting from The Yama Hotel Phuket We hope both of you are well Regarding as your reviews, we would like to inform you that thank you for coming for stay with us also any suggestion we will improved for your next stay Sorry with any an inconvenience Best Regards The Yama management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Feb 2020
Response from Art on 6 Mar 2020
Dear Our Value Guest Warm greeting from The Yama Hotel We hope both of you are well Regarding as your reviews, we would like to say thank you so much for coming to stay with us and hope to see you here again next times Beat Regards The Yama Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from The Yama Hotel on 26 Feb 2020
Dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

6/10 Okay

Verified traveller

Liked: Cleanliness
The photos on booking sites are a little misleading. Its nice enough, but just too far away from beach and restaurants.
Stayed 2 nights in Feb 2020
Response from Art on 25 Feb 2020
Dear our valued guest Warm greeting from The YAMA Phuket hotel We hope both of you are well Regarding as your reviews, first of all we would like to inform you that any picture on our website is real we took it from our properties also about our alocated not far too much from the beach and restaurant just take time 3-5 mins via our complimentary shuttle bus per our schedule Sorry with any an inconvenience Best Regards The Yama Management team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more frequent shuttle services and also later than 1630 being the last Other places we stayed in Thailand had last shuttle till 920 pm. Especially considering the distance from the beach The soap dispensers in room 406 were rusted and being attached to the wall is not the most convenient. Otherwise the general service was good, pool was clean
Stayed 5 nights in Feb 2020
Response from Art on 20 Feb 2020
Dear Our valued guest Warm greeting from The YAMA hotel We hope both of you are well Regarding as your comment, we would like to inform you that actually we are provided shuttle bus 6 times for go to Kata beach and 6 times for come back but if you would like to take after our operation please come to contact at the front desk we can support you as well Sorry with any an inconvenience Best Regards The Yama management team

6/10 Okay

Jared

Disliked: Cleanliness, staff & service
The location of the hotel was off the beaten path in Kata first of all and right outside our window was a trash heap that we looked at every morning. It’s impossible to walk from the hotel to anywhere unless you want to get ran over. I definitely will not be staying here ever again. Then we were told by management when we checked in that there was no thermostat and that the temperature for our room was preset, not sure if this is standard for Phuket but this also was an inconvenience.
Stayed 3 nights in Jan 2020
Response from Hotel Team on 5 Feb 2020
Dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open big pool attached to the room, the sunset view
Stayed 1 night in Oct 2018
Response from Hotel Team on 5 Feb 2020
Dear valued customer Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We hope to have the opportunity to meet you in the future soon

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Hotel Team on 5 Feb 2020
Dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
I booked this hotel because of the high reviews rating, which to my disappointment didn't match the value I was looking for when I reached.. I was confused why it had such high ratings. Then when I wanted to ask for a late checkout, they said they'd only give it to me if I go to the reception and give a 5-star review in front of them, which explained why they have such a false high rating. The staff isn't friendly, the breakfast lacks options for vegetarians and vegans, there's not even water in the lobby, and they would charge you an extra money if you need an ice bucket, which is usually free in other hotels. Also they "forgot" to give me back my deposit when I checked out, then I remembered to remind them last minute, they said if I don't ask for it they don't give it back!! They mention they have a beach shuttle but the timings are bad, only every 2 hours, I ended up taking taxis instead of waiting 2 hours for their shuttle service. The location is inconvenient, it's a dead area, nothing around. I was disappointed and highly don't recommend.
Stayed 2 nights in Jan 2020
Response from Chanitthikan on 24 Jan 2020
Dear valued customer Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We hope to have the opportunity to meet you in the future soon

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
There were hairs in the bathroom from I guess the previous people. Long and dark and those couldn’t have been from myself. There was a very long power outage during our stay and I asked for some type of credit, even a food voucher but they didn’t say this was an option.
Stayed 1 night in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future Should you required any further information or assistance, please feel free to contact us at your convenience. Warmest regards, Ms. Chanitthikan

6/10 Okay

Verified traveller

Stayed 9 nights in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Dear valued customer Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We hope to have the opportunity to meet you in the future soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open food court/breakfast buffet to outside/pool was very nice and peaceful. Clean courtyard.
Stayed 6 nights in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Chanitthikan on 24 Jan 2020
Thank you very much for choosing stay with Pranee Amata Hotel ,we will be very pleased to welcome you as our guest and We are grateful for your compliments We hope to have the opportunity to meet you in the future soon

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property situated far away from the Kata beach on a mountain. Nothing good to say other than the cleanliness which was great. Breakfast buffet was below average. Shuttle service to the beach was on a back of a Ute through the highway without seat belts which was a scary ride.
Stayed 2 nights in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Dear valued customer Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We hope to have the opportunity to meet you in the future soon

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel, not resort as listed on Expedia left a lot to be desired. For one, they trade 5 star reviews for free shuttle rides. In the business world, this is called a scam so I would not know why Expedia would continue to subject their users to this type of place considering there are dozens of reviewers in the past making the same statement. It would also be nice if the hotel updated its photos as this place now looks nothing like it used to. I do not recommend this place for anyone as it is very remote and extremely hard to get to the beach from here. It is on the opposite side of the busiest road in the town and the vehicles never stop to let people go by. On top of that, the 2km walk which would normally not be a problem, is not for the out of shape. We are both in shape and we struggled on the way back. The staff is rude. I made my comments on the check in and was subsequently harassed by the owner or manager who kept calling my room and then knocking on our door. I suffered food poisoning in the city and told him to leave me alone but they bothered us for 2 days straight. Very unprofessional. I’ll be contacting Expedia next. Avoid like the plague!
Stayed 2 nights in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Dear valued customer Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We hope to have the opportunity to meet you in the future soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Chanitthikan on 22 Jan 2020
Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I won a Vip pass to Phi Phi island. When i went to try to use it at from the desk everything was booked for a month. I went anyway but the feeling of winning a free trip to then find out it was useless was terrible
Stayed 4 nights in Dec 2019
Response from ART on 15 Jan 2020
Dear our value guest Warm greeting from The YAMA hotel We hope both of you are well Regarding as your comment, we would like to inform you that we tried to help to to make reservation Phi Phi island with our travel agency but the seat is not available. but we try to offer another voucher what we have seat available as much as we can However if we have a chance we hope that can take care your stay again in the future Sorry with any an inconvenience Best Regards The YAMA Management team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful hotel and the staff was excellent. Easy access for taxis and tour shuttles. Excellent breakfasts and dinner dining.
Stayed 4 nights in Dec 2019
Response from RSVN. on 5 Jan 2020
Thank you for choosing stay with us hotel and satisfaction scores We will have the opportunity to serve you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from RSVN on 4 Jan 2020
dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future

2/10 Terrible

s, australia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
horrible. staff not cooperative at all if someone wants to spoil thier holiday its the perfect spot.
Stayed 5 nights in Dec 2019
Response from RSVN. on 4 Jan 2020
dear valued customer Thank you for choosing our hotel for your stay and thanks for your kind recommendation we'll improve services for the better. we hope to have the opportunity to meet you in the future