"The staff were very friendly, extremely helpful, I think they went above snd beyond with help and service, rooms were very clean and food was great the only thing we didn’t like in the dining area we were seated near the windows and it was very cold."
"We have been coming here for a couple years now the breakfast is great considering its part of room rate but would like to see them change the breakfast buffet getting a little tired"
"Brilliant hotel. Thank you very much I enjoyed it very much! Would stay here whenever back from Oz 🙏 - even had a church service downstairs!! Awesome 🙌 "
"Stayed at the Grand Chancellor Auckland and honestly, the rooms were great, the location was spot on, but let’s be real—the true five-star experience was the bar staff. I don’t know what kind of magic training they’ve had, but I’m convinced they could mix a cocktail blindfolded while simultaneously solving world peace."
"Nice property bit strange having to go to the 3rd floor to check in
It states on Expedia that there is pool facilities which is why I booked. The day before I received a welcome letter saying you have to pay $25 for pool access that should have been on Expedia warning us "
"A no frills hotel, well located for the airport. We had a nice, quiet and very clean room, and the staff thoughtfully allowed us a late check out due to our late arrival, which was very much appreciated. We’ve stayed here about 4 times now, and will definitely do so again when travelling through the airport. Easy parking too. "
"Had a pleasant stay at this hotel. Hospitality was topnotch. The staff were very responsive to all of our concerns. We had enjoyed the pool, sauna and jacuzzi at best. Grateful for the effort made by the staff on the day that I celebrated my birthday🙂"
"The hotel itself has a really cool vibe throughout. Everything is well-maintained and also retro chic. The restaurant is fantastic. We went to high tea and cannot say enough about how wonderful the offerings were. The staff is extremely friendly and the rooms were super comfortable and clean. Also, have to say the tub was fantastic and very deep so made for a wonderful evening hot soak with bath salts readily available!! The only thing I will say is a possible negative is that the parking garage...
