This is extremely expensive for what you get. Our first room we checked into had a handicapped bathroom with no tub (my wife and I are both 30). We asked if they could move us to a normal room and the only one available was a view of the parking lot (no big deal). The shower in the second room had a head that has worn out over the years and just falls straight down, and only some of the outlets worked but it was better than the bathroom with the plastic chair so we stuck with it.
The exterior of the property is pretty but they have policy’s and operations that make staying here anything but pleasant. You are given towel cards at the beginning of your stay which are redeemable for 1 beach towel at a time. When you return the towel you get your card back. If you are not able to produce your cards at the end of the stay you are charged $25 per card for the theft of a towel. Make sure to bring a bag to hide your towel in otherwise there’s a fair chance it’ll get swiped by other guests while you’re swimming and you’ll end up paying the $25.
The beach chairs here have cushions built into the woven netting so they all absorb water overnight and are sopping wet until around noon the following day. If you enjoy sitting in the shade make sure to bring your own chairs otherwise there’s a high likelihood you’ll get soaked as soon as you sit down. It might sound like a joke but a number of guest here brought their own beach chairs to the lagoon (probably for this reason). Save your money
We are booking room with mount view. But they put us in first level(underground!!!) we cant see nothing even sky. Was good check-in she change our room to 3-d floor with parking view. so Im not happy, description was wrong.
Very costly food and drink and everything you request or do there is a charge. Also the room service could be better. Sheets are not changed upon request unless you pay an extra fee. The location was good along with the beach and pool areas. Next time we go to Hawaii we would look for other options. Finally the staff hounds you to listen to their time share spiel. Very obnoxious as it lasts 90 min. Not worth it. Thanks
Very nice place to base a trip to Oahu. Staff was great. Great set up for kids with the pools and the protected beach and cove to swim in. Only down side is that our mattress was flat worn out. It appeared that a 450 lb Samoan warrior had been sleeping on one side. Rough on the old back.