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"It was a great resort! We never left! Customer service was excellent, the food and drinks were good, the view was great and the resort was nice! My only complaint is the hour long sales pitch they gave us to try to get us to buy a vacation membership but it’s not worth lowering my rating of the resort. Still a great resort, you just have to be strong and make it through the sales pitch."

"Wonderful"

"Room was very clean every day. The hotel is beautiful their staff is amazing!!!! We have connection trouble but possible also from our company. Beach is with weed couldn’t enjoy. The food delicious. We will return!"

"Me gusto mucho , el personal bien atento 👍👍"

"We had an absolutely wonderful time here. A must visit for kids too. They have not one but two water parks on campus for kids to enjoy. Every à la carte restaurant had kids menu and options. The staff was so lovely and helpful. We came during seaweed season but Akumal resort that is part of the complex was just a brief walk or cart ride away and guaranteed clear thanks to their barrier. We also came during rain season but rain didn’t last and we at most had one cloudy day which was still great...

"This is not luxury the rooms tulum was better we have family staying it here and we went to visit . There TV have apps. The room was bigger. Our jacuzzi was old and dirty . No lights around it . Our room phone didn’t work . The food was small portions compared to tulum. I would not waste spending my money here z"

"Will repeat"