"Excellent hotel, staff and location. Only negative, parking was free but on departure we were charged by the car park attendant who said it wasn’t included. We have requested a refund on this. This did slightly disappoint was was a fabulous stay otherwise."
"The staff are so friendly, polite and helpful. I had arranged a pick up but my flight was delayed by over an hour. I managed to let them know and when I arrived at the airport the lovely young man from the hotel was there waiting for me. They let me change my room as the first one was near the lift and due to being a light sleeper moved me to a room further away which was perfect. The room was clean and the bed super comfy. If I ever travel back here would definitely stay again 😊"
"Nice place to stay. Location is not so much the problem as is the city itself. But this hotel makes up for it. Nice spacious room, comfortable bed, and good bathroom. Quiet and comfortable, perfect for getting through a night. Would stay here again."
"Balikpapan is a huge city and the staff at the hotel were so helpful in helping me organise my way to seeing things. They really do go out of their way! The hotel is on a busy street with places to eat but it also serves lovely food in the restaurant. The room was very spacious with lots of English speaking satellite channels.facilities such as a hairdryer are available on request. For my £17, breakfast was included, which is buffet style with lots of choice. Free water and hot drinks in the...
"The pool was almost always crowded since the hotel regularly holds swimming classes for non-guests. It felt a bit inconvenient for hotel guests who just wanted to relax and enjoy the pool, as it didn’t provide the quiet or private atmosphere you would normally expect."
"Property and faciities were dated. Quality of food were below average. Only redeeming factor was staff friendliness and service attitude although they could do with more training."
"We love the hotel as it has access to the Singkawang Grand Mall.
We can eat in variety of restaurants, shopping, grocery and window shopping.
The hotel has a.large and nice swimming pool. Breakfast was excellent. "
"Very accommodating and friendly staff. Nice facilities with an infinity pool overlooking the water. Tasty food in the breakfast buffet.
The room is spacious and very comfortable.
I would recommend the hotel to anyone traveling in the area."
