Pan Pacific Hotels & Resorts hotels in Kabukicho

An incredible hotel with friendly and helpful staff.

Perfect location and great staff. Our room was on 38th floor so we had fantastic views and the noise below wasnt an issue. The one gripe we had was the lack of clothing storage. Just one small rail with 4 or 5 hangers and nowhere to put our suitcases. We would still definitely recommend Hotel Groove Shinjuku to anyone in spite of this.

Fantastic hotel. The rooms were modern and clean and spacious. Breakfast was slightly limited but still really good.

Great hotel, which is perfectly located for trains, buses, restaurants and huge shopping mall (Lazona). Used the laundry facility which we very useful. The staff were exceptionally professional and courteous and made my stay pleasant in every way. I would definitely recommend.

Would stay again. The staff were so helpful and nice. Great coffee from the machine and nice to have it on the terrace in the morning. Useful toiletries to pick up at the desk. Comfortable bed. Fridge kettle etc everything you need for a city break.

A really lovely hotel with a calm atmosphere. Rooms were quiet, amenities were great and the staff were very helpful and kind.

The customer service at this hotel was impeccable. It was in a great location in a quiet neighbourhood, which suited us. It was a two minute walk from Gaiemmae metro station which is on the very handy Ginza line. The staff went above and beyond to help us with our questions and phoned onward hotels for us when we had questions. The room was clean and had excellent amenities. Thoroughly recommend!

We were staying in Tokyo for 8 nights, this was a family trip. Great location at Daiba, monorail station between the Tokyo Daiba and Hilton hotels, area around the hotels provides nice walks along the waterfront and plenty of retail therapy if you need it. Hotel facilities were good,we included breakfast as we had our 2 teenage boys, breakfast was well worth it. Only bugbear was gym and pool facilities had to be paid separately and were approx £10 a visit, my son and I used this once, the...

Great hotel, amazing details throughout and first class service. Rooms are small but it is Tokyo, facilities, services (all the bathroom amenities you need, toothbrushes, shavers, etc. And free bottles of water and coffee, etc everyday) are excellent. The best thing about this hotel, location! couple of minutes walk to the nearest train station which is only 5 mins to Akihabara and Ueno (to the east) and 12 mins to Shinjuku and Shibuya (to the west). Also Tokyo Dome on your doorstep. Quiet and...

Efficient and customer focused. They offer airport transfer all day log almost.How do they not have 5 stars... I would have stayed there during my holiday had it to been so far

Amazing hotel, total luxury in all of its amenities. Perfect location in regards to restaurants, bars, clubs, cafes. The staff are so polite and the level of cleaning in the room on a daily basis is superb. The rooms so quiet as it’s just off the main road whilst only remaining a couple of minutes walk from the centre.

Great hotel in lovely neighbourhood

Greeted by the super friendly manager(who spoke excellent English) and shown to the spacious room(with a kindly offered gift waiting for me). Sauna room was bliss and a something I didn't expect. Housekeeping was superb and leaving/returning hotel was no hassle at all. Near to Golden Gai and Shinjuku/Shin Okubo stations. 5*; absolutely recommended - mainly due to exceptional customer service.

I stayed here for my first 3 nights in Tokyo. The hotel is modern, clean, and located about one minute's walk away from a subway station. The staff were friendly and helpful. The staff spoke limited English (just as I speak limited Japanese) but did their best to help; I used Google Translate a few times, which helped both I and the staff. I had breakfast one morning and opted for the Western style buffet; the food wasn't served particularly warm, however, in the dozen or so Japanese hotels that...

Great stay, no complaints. The balcony view was beautiful.

Breathtaking view of Tokyo station tracks and moving trains if choosing a railway viewing room. Reception staff are very professional and speak English well. Rooms are very clean with high standard amenities. JR bus service provides direct return transport at 1500 Yen/Adult single trip to the station which directly connects to the hotel. Minimum efforts for travellers. Abundant choice of restaurants and Daimaru department at the station are very handy.

I couldn't recommend this hotel enough! It was absolutely wonderful and in the best location. I had the best time and the hotel really made the trip. Spacious rooms and a great bar and restaurant. Would definitely stay here again!

Staff were incredibly helpful and polite. Many amenities available for all guests. Secure access to the lifts to rooms. Ice cold water available on the floor of the rooms which was a huge bonus. English was available in every way we needed it available. Cleaning was scheduled using your TV which enabled you to request no cleaning/ eco cleaning and a full clean of your room, all of which could be requested up to 9am the same day, which is a fantastic service. Slept really well and had an amazing...