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"Everything was just “ok”"

"The room was clean, beds and pillows are super comfortable. The bathroom sink needed some attention, it was clogged but they fixed it. And it needs cleaning where dirt and mold is hidden, especially at the overflow drain. Everything else was great. Breakfast is plenty and delicious, a few non-sweet options would be appreciated though. Shower is not a water-saving one, so plenty of flow. Climate control is efficient. Guests are polite and quiet. Staff is super helpful. Maintenance requests are...

"Was awesome over night workers and one training"

"Shower floor a little too slippery."

"Convenient to Johnson city sites to see"

"The room was so disgusting that I checked out early. They were going to charge me for the 2 nights that I didn't stay. After spending most of Thursday going between Expedia and the hotel, the hotel finally agreed to only refund me for 1 night. While talking to the hotel about a refund she tried to tell me that I stayed in room 321 while I actually stayed in room 121. Btw the hotel only had 2 floors so I'm not sure where room 321 was. Expedia should take this hotel off their site!"

"Bathroom lights were out. Only had 2 light bulbs in a six light fixture."

"Beds where bad not good. Not soft"

"Nasty rooms and the staff was horrible"

"Ratings skewed by effects of ongoing renovation. Attempted to check-in at 2:50 PM. Informed no rooms were ready. Came back at approximately 9:00 PM and learned there was no water. Kyle Thomas at the desk was helpful in cancelling my reservation and hopefully crediting my credit card account."

"Nice property. We will go back next month. We actually liked it better than the DoubleTree"

"It’s a lovely place to stay."

"Nice place, pool a little smaller then imagined but was still nice indoor/outdoor pool. Room was nice and spacious. Bed was ok, pillows were probably our biggest complaint, not very comfortable. "

"Staff were nice to talk too and friendly. My hotel room’s walls had paint peeling and carpet was frayed at manny spots. Wifi was solid and bed was nice. "

"Well maintained property and rooms. The staff is friendly and helpful."

"For this to be one of the cheapest hotels it's one of the nicest you'll ever get and the customer service is absolutely wonderful I would recommend this hotel to anyone they have new owners that took over and redone everything and it is absolutely a beautiful room and the staff is absolutely wonderful"

"it was great! breakfast was hot and fresh."

"Nice people, clean, comfy beds and pillows. We used the outside patio inches evening. Lovely fire pit. Easy parking. Good breakfast, paid for separately. Great experience. See you next year!"