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"Cave hot tub was cool. The room was super expensive even for Banff and quite disappointing. Two double beds and pull out hide a bed. The room advertises sleeps 6 but with one bathroom and double beds no one’s getting a good sleep and everyone’s upset waiting for their turn in the bathroom"

"Convenience and near tourist attractions"

"No maintenance on the buildings has been done in years. It is a very rundown property"

"Ok"

"Lovely all around."

"The room we got was at the far end of the hotel and felt a bit cut off but was enjoyable. We arrived to the hotel early so it was understandable that our room wasn’t ready. I thought it was odd that the front desk wouldn’t get us pre checked in and notify us when the room was ready. They just told us to come back at 4pm. The absolute highlight of our stay was the spa experience. Beautiful views and relaxing atmosphere."

"Great space and location!"

"Great location but I do not know before that we have to pay extra about 20$CAD for facility, the room is quite smaller than I thought. "

"Wifi is as great The rooms were clean. Lots of places to charge devices. The staff (every single one I encountered) were AMAZING! They went out of their way to accommodate any need. Breakfast buffet was good and I felt worth the $12.00"

"The place was amazing!"

"Good spot friendly staff. Noticed the AC of my room was leaking a bit. Other than that comfortable room"

"All great. Hotel clean and staff very professional."

"I stayed for a couple of nights with my teenage son. The rooms were spacious, well-furnished, and generally comfortable. One issue we encountered was with the room keys, which were extremely sensitive. Even brief proximity to a mobile phone seemed to deactivate them, requiring reprogramming at the front desk. We had to return to have our keys reset two or three times during our stay. The staff were very kind and helpful. Unfortunately, only one employee was working during the peak check-in...

"They even made up our room and bed at 4pm!"

"Easy and pleasant check in experience with the front desk staff. The coffee on arrival is a welcoming touch. The bathroom did not have a fan so it stayed very damp and had a strange odor. The drinks at the bar tasted great and the bartender was friendly. The outdoor spa is open until 11pm which was a bonus. Good breakfast in the am."

"Room was clean and spacious. Staff were very happy to help with any requests that we had"

"They were very helpful and got us as room last minute"

"It was within walking distance to anything around Banff! Staff was very helpful and our room was great."

"The hotel was lovely. The staff was friendly but was disappointed that they couldn’t give me a later checkout time. The only reason I gave the property a four star was because of all the garbage lying around on the property outside. We stayed there for several nights but no one cleaned up the parking lot or picked up any of the garbage on the grounds. Such a shame 😔"

"Generally a happy looking place."