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"Awesome location on tunnel mountain that makes you feel immersed in the Banff mountain experience. Close to local trails and we loved the deer that would often come near or onto the resort property."

"Tired musty room with old uncomfortable mattresses. Noisy. "

"No microwave to reheat food every hotel has one inside but this hotel doesn't have one. "

"Just a phone call. Shuttle easy to find. Shuttle staff friendly "

"Scared to use my name since they have my info. Bait and switch. They took my info and double booked using Expedia and directly."

"Very clean property and great restaurants. The man who checked me in the evening was amazing. He was 5 stsr. There was somebody else working the next day who was yelling at some staff in the lobby. It was very unprofessional.... "

"Perfect place to stay if you are skiing in Banff or Lake Louise . Included breakfast was amazing. Staff was lovely. Sitting on the lobby near the fireplace was ideal since there were two families. The slide is fun and the hot tub was clean and hot. "

"The pool was cold, out door hot tub was nice, indoor hot tub was small, but hot. There was a guy that was taking video of my family. Not good. "

"Staff was great and the room was great for the price "