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" We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan "

"Excellent "

"I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap. Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no...

"Absolutely brilliant, clean, modern decor, brilliant staff polite and courteous, stayed for 13 nights, can't fault at all, 2 great restaurants on site, walking distance to all amenities, comfortable spacious room with air condition, tea/coffee facilities and fridge in the room, "

"Communication "

"I was supposed to stay here for four nights, but I had to bail early because the experience was honestly exhausting. It started with the breakfast; I was promised a buffet, but because the hotel was mostly empty, they just served the same three items two days in a row. Unfortunately, I ended up with a bad case of food poisoning after eating there. Things went from bad to worse when I realized some of my personal items had been stolen. When I went to the manager, I expected a serious response,...

"Poor decoration and non standard bathroom shower. "

"Clean, great location, and very friendly staff. Overall excellent for the price paid. Recommend and will stay again. "