Iizuka Packages (Flight + Hotel)

This is my first time to stay in this hotel, the location is great, many shops and restaurants in a very short distance. The staff is very helpful, good air conditioning , room is clean and tidy.

Needed to pay 3000 yen per person to go to the pool that was listed as a property amenity. Only those who are on a higher floor have access included with their room. Since we weren't on a top floor room - just the 23rd floor, we were told we would need to pay extra to access it. Really, the pool should not be listed as a property amenity if it's not available for guests unless we pay extra. View was really nice. Staff were really nice. We specifically chose to make a reservation at this hotel because it had a pool.

This hotel is very conveniently located next to the OCAT and the Station. Everything is automated from the check in at a Kiosk, forwarding your luggage, and even storing your luggage is all done through your phone or a kiosk. If you make it error, it is time consuming bc you are not dealing with help from customer service. You have to figure it out yourself. I loved that the 7-11 was inside the hotel. The rooms were very clean. It's a big hotel so a lot of people go through the system so I get why its automated. I would book this hotel again although on the pricy side for it convenience to transportation.

Excellent customer service

Coin laundry is convenient and the location of the hotel is excellent.