โรงแรมใกล้เขตอนุรักษ์ธรรมชาติหุบเขาไอเดิล, เรตฟอร์ด

"Very comfortable and well equipped"

"Good location. Clean. Quiet. Lovely service."

"The room wasn’t clean, the headboard on the bed was worn and ripped, underneath the bed was filthy and full of hairs, a previous guests glasses were left in the room, a small used soap bar used unhygienic and not enough for 2 guests, other items were also not replenished, despite having a previous stay at this hotel which was good this one did not live up to the previous standard and the member of staff on reception was also quite rude"

"We did not receive the check-in details via e-mail so could not check in and ultimately not stay overnight. The phone number that was with the booking was supposed to be a helpdesk with the operator being anything but helpful. We had a look for help at the property but could not find anyone on two separate occasions; we were also astounded to discover that the accommodation was in the middle of a wedding venue and NOT the wedding we were attending. We did manage to find a mobile number for...

"The bins outside in the car park were "

"We paid, as you can see. We turned up around an hour after booking to check in. We were completely ignored by passing staff regardless of the fact that there were four of us standing around with our bags to check in. We eventually got greeted by an abrupt member of staff. Who told us she needed to get someone else to check us in. This other member of staff came around 15 minutes later, so we bought a drink each whilst we were waiting. This other member of staff then told us they didnt realise...

"Easy parking"

"Staff Pamela was very accommodating and helpful. Amenities is great, spa and warm pool quite relaxing."

"Fantastic communication from the outset. Easily found and right next door to The Mayflower public house so after a long journey there’s no further travelling to do to get an evening meal. Plenty of parking, very easy check in and an exceptional selection of produce supplied for breakfast next morning. Good heating system, great bed, powerful shower, all in all with all of the other attentions to detail a great stay, very highly recommended."

"Everything was excellent"

"Enjoyed the stay. Room had a fusty smell and the room maintained a constant 200 degreee temperature, otherwise thoroughly enjoyed it"

"The only issue we had was there was no one to check us in, The contact numbers we had no one answered. We actually felt like we were trespassing. After driving around for an hour someone finally returned our call & messages and arranged to meet us. We had almost given up & were going to go home. Having said that we ended up having a really enjoyable stay :)"

"When we arrived just after 2pm it was like stepping onto the Marie Celeste. We finally found a few customers who told us that only member of staff doing front of house was getting ice cream for their daughter. When she appeared we asked about food but was told that the kitchen closed at 2 and that we would need to go out if we were hungry. Checking us in, she was very pleasant but hadn’t read my email sent a couple of days before to say we were bringing a dog which didn’t smack of...