The good: It’s a beautiful resort, so tastefully appointed. Service is very good, everyone is very attentive. Buffet breakfast is great - loads of options. Free entry to Pacha and the Destino party is a bonus. Free parking. Great hairdryer in the room. Comfortable beds.
The bad: poor communication at check-in. We had half-board, which means breakfast and dinner is included but we weren’t told this. We didn’t find it out until halfway through the stay. Housekeeping didn’t clean the room everyday. We weren’t told that the cans of water in the room were complimentary. We were told we needed to reserve beds by the pool in advance, which we did but when we turned up, there was no booking.
I wound still stay here again though, now that I have all the details figured out.
I regret staying here. The room was tiny and there were lots of ants in it as it was on the ground floor. Design errors in the room like there were no hooks or anywhere to hang a bath towel was annoying. Also, the location was great if you want to hang at the pool w a nice view but it was too far to walk to any town or beach. I’m bummed we wasted our time there & missed out on the beaches.
My biggest complaint is the scheme they run with alcohol there. You can’t get alch drinks via room service (we all love a drink while getting ready or a night cap!!) the pool bar closes at 8pm, and the alcohol bottles they put on display in the room to entice people cost hundreds even for cheap basic brands. prices are only written in fine print in the back of a booklet. Literally a tiny less than 750ml bottle of Ciroc ($25 in the US) costs $300!! HA!! I can easily afford that but it’s the PRINCIPAL. They know people are going to be desperate and get robbed without realizing it. It’s unethical. Sure certain bottles like Clase Azul are always expensive, I get that price, but the majority of them were literally priced hundreds over retail. Sketchy.
Also, we ordered room service and they got our order wrong not once but 3 times in a row. And it was so simple. I’m bilingual so there was no language barrier either. We had to wait hours before we got the right items. Because of this we missed our plans and our whole night got screwed up. The pool service was very slow & unorganized too.
Cherry suite was great and "free" entrance to Pacha as well. Breakfast however is far below expectations for €45 per day per person price/quality wise. Besides that, on top of every order a 10% tip is automatically charged. We were charged an extra €450 at check out for 6 cocktails and 1 breakfast (2 people).
Front desk staff specifically Martha was awesome
Our only on concern was the high prices this year at the hotel
Ernesto
เข้าพัก 4 คืน, กันยายน 2024
4/10 แย่
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
26 ก.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Would not plan or returning
Hotel has so much potential, but it doesnt function in a way that makes yourbstay seamless. Twin booking wasnt available, we had to chase for our rooms to be cleaned, the bathroom is very small and slippy, and staff arent always attentive particularly around the restaurant.
Nice hotel, great pool area, food is very good but overpriced. Rooms are quite small. My stay was good but overall I think price/quality level was not the best. I paid less in the past for hotels like Hard Rock Ibiza and Oku and think these hotels are as good or better.
Bom
Hotel, porém ficamos numa semana que não houve festas na piscina, logo o valor da diária não compensou. Os quartos são pequenos e o serviço muito caro, pro que o hotel oferece
Stopped here a few times now (Twice just this year) However we'd consider elsewhere next time especially if a nights stay clashes with the Music on party. They kind of alienate you if your checkout falls on the day of the party - Our flight unfortunately was a late one out and we was originally told to vacate our room on que, no extra time and also at first to vacate the premises immediately and you couldnt use the Sunbeds etc because Music on guests would be paying for them. Thought this was a bit ignorant considering we'd spent a fortune there and in Pacha for just the 3 days we stopped. Anyway after further discussion and telling them our evening flight out was now going to be even later (Delayed) they let us use the shower room and said we could use the restaurant area (Again whilst paying for drinks/Food). Weve stopped before with no Music on party and they had no problem with us using Pool facilties and gave us an extension on the room when the flight was in the evening. So just beware.
Hôtel destino connu ou j’ai déjà passer plusieurs soirées en raison des Dj .
Première fois l’hôtel et dernière fois . Extrêmement cher service zéro. Il faut attendre 1h pour le room service , ménages de chambres non fait à 17h faut relancer 4 fois
Bref à ne pas faire et j’avais la chambre suite accès piscine
O hotel é excelente . Comida e serviço de primeira. A piscina é linda, a estrutura de hotel é bem grande, mas os quartos deixam muito a desejar. É um hotel mais caro que os demais e deixa a desejar no quesito requinte no quarto: eles não deixam touca de banho, não tem kit de limpeza facial… acho que isso pode melhorar.