Room was very nice and clean well maintained daily upkeep. Restaurant had excellent breakfast. Location in Banjara hills convenient for all tourist sites
The staff were very kind and welcoming, particularly Amuravathi and Bharathi, who regularly checked in to ensure I was okay and made sure I felt safe throughout my stay. Overall, it was a lovely experience. The WiFi was a bit of an issue as there was no signal.
The staff were very kind and welcoming, particularly Amuravathi and Bharathi, who regularly checked in to ensure I was okay and made sure I felt safe throughout my stay. Overall, it was a lovely experience. The WiFi was a bit of an issue as there was no signal.
Brand new hotel
Good clean rooms
Superb location
Nice restaurant
Great staff(specially Manager Mr Modi)
Negatives-
Lack of staff is affecting service
TV connectivity in the rooms is poor
Breakfast spread can be improved
Definitely don’t recommend this place for women travellers.
Inspite of checking into the room & locking the door, the male staff just walked in without permission.
I checked out in 2 hours.
Extremely disappointing experience. To begin with, there was no Wi-Fi, which is honestly unacceptable for a hotel. The room service was extremely poor as well. I ordered a simple tea bag and had to call the reception three separate times. Every single time I was told it was coming, but nobody ever showed up. The restaurant was no better, as more than half of the items on the menu were not even available. On top of that, there was no hot water early in the morning, which is simply unacceptable for a hotel.
What made the experience even worse was the attitude of one of the staff members. While checking out, we were leaving our suitcases at the reception and I accidentally forgot to leave one of my bags. I went back to inform him, he was extremely rude and impolite, sighing, making faces and behaving as though I had inconvenienced him. These may sound like small things individually, but together they made the entire stay incredibly frustrating. Basic services and basic courtesy from the staff should be a given. Definitely not a hotel I would recommend.
After booking saw the hotel was different. Tried calling the hotel and there was no one to answer calls.
Was on an emergency so had to take the room.
Rooms weren’t cleaned plus commode flush was leaking water all the time.
Shower wasn’t maintained, dust over the shower.
Just had to manage for a day and check out next morning.
Good:Great location, large, clean and comfortable rooms, spacious restaurant, cooperative & friendly staff.
Bad: inefficient service due to less staff, poorly organized b/fast, unstable ttv and internet.
The breakfast spread is just ok. But the food runs out too quickly and takes a longtime to replenish. Staff are less. Mote dishes should be added, more staff are required, and quantities should be adequate. It's a brand new hotel with nice rooms, and not cheap. Needs immediate improvement.
Another thing that needs attention is the TV in the room which needs either a dish or a cable connection. As it's an internet connected tv, it keeps buffering every few seconds, which is annoying. The internet connection is poor and unstable.
I strongly do not recommend this hotel.
Key Issues
Forced to pay double for a visitor (wife)
Inconsistent and unfair visitor policy
No hot water supply
No towels, buckets, or shower gel in the washroom
Rude and unresponsive staff
No laundry service or laundry bags
Poor maintenance despite spacious rooms
Full Story -
My experience here was extremely disappointing from start to finish. I was forced to pay extra for a visitor, in fact, double the original booking amount, just because my wife came to see me. The staff claimed that same gender visitors are allowed but opposite gender visitors are charged for a full night’s stay. When I questioned this rule, they simply said it was “policy.” When I escalated the issue, they contradicted themselves and said that no visitors are allowed at all. In the end, I had no option but to pay for the entire night just for my wife to visit for a few hours.
The problems didn’t end there. There was no hot water supply, no towels, and no buckets or shower gel in the washroom. When I contacted reception, it took almost an hour of back-and-forth before they finally allowed me to use a different room to take a bath. That room, however, was unclean and had clearly been used by someone else, but since it was already 10:30 p.m., I had no choice.
The next morning, I woke up to find there was still no water supply. Once again, I wasted about 1 and half hour waiting, finally I was provided hot water in a bucket, My travel plans got disrupted and my day