"The staff were amazing!!! So lovely. Charlotte checked us in and because it was our 1st time in Liverpool got us a room that had a view of Liverpool which made us feel really speacial. The chap that greeted us at the door was lovely, the waiters in the bar were lovely! We are already planning our next stay!!!!"
"One night stop with my adult son in a twin room. It was perfect for us. Loads of parking, which is important, staff very helpful and enough of them on duty, which is rare these days."
"We came here for a night for our 25th wedding anniversary as this is where we spent our wedding night. Has changed a lot obviously and looks like there’s some renovations being made, but we stayed in the main hotel. The room was really nice and clean, food was amazing, we had evening meal and breakfast. All the staff very nice and friendly and the lovely lady on reception gave us complimentary access to the spa for our anniversary but unfortunately we didn’t have time to make use of it, but a...
"Wonderful modern hotel in the heart of Liverpool. Awesome staff, big room with nice design. I lived my stay there and would return anytime. Anyway two topics for improvement: The mirror in the bathroom needs a light, I could not shave myself properly and the desk needs a lamp as well. I was unhappy that the window could not be fully opened due safety regulations. As the week was very hot outside the room could not be vented with fresh air. But the hotel provided an electric vent. Thank you for...
" The staff were marvellous they got the luggage from the car and helped us to the room. They couldn’t have been more helpful during our 5 days.
Paul McGregor "
"Clean place. 3 of us stayed. Firm bed but comfortable. One pillow not enough but two too much- only real criticism. Reception staff lovely. Good central location but quiet. "
"Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all...
