328C Binh Duong Avenue, Hung Loc Quarter, Hung Dinh Ward, Thuan An, Binh Duong
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Anurag,Thank you for choosing to stay at Citadines Central Binh Duong and for sharing your fantastic experience with us. We're delighted that you enjoyed our palace-like ambiance, world-class amenities, and great food. We look forward to welcoming you back on your next visit to Citadines Central Binh Duong for another memorable stay.Yours sincerely,Arlene Luong - Guest Service Manager
Dear Chloe,Thank you very much for choosing Citadines Central Binh Duong for your vacation. We hope you had a wonderful stay. We appreciate the time you take to contribute points to our hotel. We look forward to welcoming you back to Citadines Central Binh Duong or other facilities with the Ascott group.Wishing you and your family good health and success!Yours sincerely,Arlene Luong - Guest Service Manager
8/10 Good
Mai
18 Sep 2023
Mai
Stayed 1 night in Sep 2023
Response from Arlene on 29 Oct 2023
Dear Ms. Mai,Thank you very much for choosing Citadines Central Binh Duong for your vacation and we hope you had a wonderful stay. We appreciate the time you take to contribute points to our hotel. Your score for us is not an absolute high score, but it still shows some of your satisfaction with us.We look forward to welcoming you back to Citadines Central Binh Duong or other facilities with the Ascott group.Yours sincerely,Arlene LuongGuest Service Manager
The property is really clean and stuff is nice.
There's not many things around this area, but safe and quiet.
Akimi
Stayed 2 nights in Jul 2023
Response from Lily-Guest Service Manager on 25 Jul 2023
Dear Akimi,We thank you for your encouraging comments regarding our services. We are sure your feedback will motivate us to work harder towards our 100% guest satisfaction goal. We shall certainly convey your appreciation to our team.Kindly do not hesitate to contact me or my colleagues for any further information or assistance you may need on next your stay.Thank you.
Facilities are very clean and organized , staffs are well friendly
Verified traveller
Stayed 1 night in Jun 2021
Response from Arlene Luong on 25 Jun 2021
Dear Guest! Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Central Binh Duong! Your kind words would be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Your sincerely, Arlene Luong Guest Service Manager
Need to improve air condition , Generally old and noisy
Verified traveller
Stayed 1 night in Jun 2021
Response from Arlene Luong on 15 Jun 2021
Dear Anonymous!
Thank you for sharing your insights from your stay at Citadines Central Binh Duong. We appreciate your constructive feedback which allows us to improve on our guest stay experience. We look forward to being of service to you again and hope to better meet your expectations in the future.
Kindest regards,
Arlene Luong.
Guest Service Manager
The hotel is in a good location for business meeting. The hotel is the best in the area. The gym and pool is a plus. They need to sweep the floor, I found a bundle of hairs in the corner on the floor. The floor didn't feel clean. The bed and bedsheet are very nice and comfortable.
Loc
Stayed 2 nights in Jan 2020
Response from Khiem-Assistant Residence Manager. on 4 Feb 2020
Dear Loc,
We are thankful for your lovely comments about our staff, breakfast, and facilities. Citadines Central Binh Duong is centrally located in Thuan An Town, with numerous convenience stores, dining and entertainment options in the neighbourhood. We regret to hear about the discomfort you experienced with the cleaness. Rest assured that we have taken note of your comments and are currently in improvement.
It is our mission to make you feel at home. Looking forward to welcome you back again.
The condition, cleanliness, location, staff attitude, facilities is better than any hotels in the vicinity. Highly recommended stay in Binh Duong!
Kelvin
Stayed 3 nights in Dec 2019
Response from Khiem- Assistant Residence Manager on 26 Dec 2019
Dear Kelvin,
Wow, thank you for leaving us a perfect score! We are honoured to be held in such high regard and to be deemed as the best hotel. Nothing brings us greater satisfaction than knowing we not only met but exceeded your expectations.
We would love to invite you to stay with us again.
A very comfortable hotel where guests are made to feel very welcome. A special word for the Manager Anthony Ow who got me out of a small scrape by lending me some local money to pay for a taxi. That act of kindness imbued the rest of the staff with similar attributes. A wonderful visit and I will try to stay there again.
Richard
Stayed 3 nights in Nov 2019
Response from Khiem-Assistant Residence Manager on 2 Dec 2019
Dear Richards,
We are especially pleased to hear that you truly enjoyed our spirit of hospitality at Citadines Central Binh Duong that Mr Anthony and our team made your stay a memorable one. We always aim to provide service from our hearts, and we hope they will remind you of the second home you have here with us. Thank you.
This is a great choice for business travelers or families. As a business traveler, I really appreciated the work area with plenty of space, a nice electronic setup with AC power, a LAN port and two USB ports - nice. A nice sitting area and kitchenette with fridge and cooktop to reheat my restaurant leftovers and keep drinks cold. Very comfortable bed with excellent sheets. This type of accommodation is hard to find in Binh Duong. Families will like the swimming pool and a large mall just up the street.
Mark
Stayed 1 night in Sep 2019
Response from Khiem-Assistant Residence Manager on 9 Sep 2019
Dear Mark,
Thank you for taking the time to leave such an incredible review of Citadines Central Binh Duong. We take pride in the services we offer and are delighted to hear about your satisfaction. It is our mission to make you feel at home. Looking forward to welcome you back again.
Dear Van,Thank you so much for the time to give us the best scores. We are pleased to know that you had a wonderful stay with us. From all of us at Citadines Central Binh Duong, we look forward to welcoming you again at any of our serviced residences. Yours sincerely, Arlene Luong - Guest Service Manager
Dear Christoph,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.Once again, thank you for your valued patronage. From all of us at Citadines Central Binh Duong, we look forward to welcoming you again at any of our serviced residences.Yours sincerely,Arlene LuongGuest Service Manager
Response from Lily-Guest Service Manager on 18 Sep 2023
Dear Yalan,Thank you for taking the time to write this review. We apologize for your experience has a bit problem with the sensor door lock ran out of power, and happy that it solved quickly for you hope that on your next trip, you could inform our guest service of anything uncomfortable during your stay, because we always assist with your requirement anytime.At last, we thank you again for your valued patronage and hope that we will receive absolute satisfaction in our service from you on your next trip. We look forward to welcoming you back at our serviced residences always soon.Yours sincerely,
8/10 Good
SHU FEN
18 Dec 2022
SHU FEN
Stayed 1 night in Dec 2022
Response from Lily-Guest Service Manager on 20 Dec 2022
Hi Shu Fen,We thank you for your encouraging comments regarding our services. Hope to welcome you back to Citadines next trip.Sincerely,
10/10 Excellent
LI WEI
29 Mar 2022
Liked: Cleanliness, staff & service, room comfort
LI WEI
Stayed 1 night in Mar 2022
Response from The Management Team on 31 Mar 2022
Dear Madam/Sir LI WEI,
Thank you for your good review
We are looking forward to seeing you again at Citadines Central Binh Duong!
Dear Seungmin! Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Central Binh Duong! Your kind words would be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Your sincerely,
Arlene Luong
Guest Service Manager
Dear Ying Chieh!
Thank you for your time spending to give us a nice comment. We hope you had a wonderful trip with Citadines Central Binh Duong and looking forward to your next time coming back with us.
Yours sincerely,
Arlene Luong
Guest Service Manager
Dear Mi Ran,
Thank you for choosing Citadines Central Binh Duong as your trip and give us a lovely comment with the highest scores.
We wish you all the best and looking forward your next time coming back with us.
Your sincerely,
Arlene Luong
Guest Service Manager
Dear Mr. Ching Chieh,
Thank you so much for your kindly review!
It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.
All of us here look forward to welcoming you back on your next time to Citadines Central Binh Duong and could get your highest scores.
Your sincerely,
Guest Service Manager
Dear Junbeom, Thank you so much for your good comment of Citadines Central Binh Duong. We hope to have occasion to well come you back with us. We wish you all the best and do look forward to welcoming you back in the not too distant future.
Kin Regards,
From Guest Service Manager
Arlene Trang
8/10 Good
Yu hung
20 Nov 2020
Yu hung
Stayed 1 night in Nov 2020
Response from Arlene on 10 Jan 2021
Dear Yu Hung,
Thank you so much for taking your precious time to give us high score. We look forward to wellcome you back to Citadines Central Binh Duong in near future.
Best regards,
Guest Service Manager
Arlene Trang
Response from Andy LE - Asst. Guest Service Manager on 29 Oct 2020
Dear Mr./ Ms. Ying Chieh,
Thank you for sharing your positive feedback of Citadines Central Binh Duong. It was a pleasure to have you here. We appreciate your generous support and kind recommendation. Hope to see you soon!
Andy LE
Asst. Guest Service Manager
4/10 Poor
Verified traveller
Business traveller
18 Feb 2020
Disliked: Staff & service
리셉션 직원 불친절. 짐이 있어서 옮겨 달라고했는데도 옮겨 주지도않음
Verified traveller
Stayed 9 nights in Feb 2020
Response from Khiem-Assistant Residence Manager on 10 Mar 2020
Dear Guest,
I am sorry for any discomfort you may have felt during your interactions with our staff. We understand that their concern for your day may sometimes seem intrusive. Your feedback has been shared with our Guest Service Team, and they hope to better your experience in future.
We look forward to being of service to you again and hope to better meet your expectations in future.
I am staying here for my business trip, and stayed for 10 nights, water pressure good and spacious room with full equipped furnitures. Swimming pool and gym, sauna, shuttle bus to the city during weekends also nice
Verified traveller
Stayed 3 nights in Dec 2019
Response from Khiem-Assistant Residence Manager on 26 Dec 2019
We are thankful for your lovely comments about our staff, breakfast, and facilities. Citadines Central Binh Duong is centrally located in Thuan An Town, with numerous convenience stores, dining and entertainment options in the neighbourhood.
It is our mission to make you feel at home. Looking forward to welcome you back again.
The apartment was cozy and clean.
When we arrived in the room, the fridge wasn't working so I called lobby and they sent staff right away.
One thing I feel a bit not satisfied is ..
I could only stay for 1 night and 2 days.
I asked the lobby if I can rent a room during day only but they said no so I had to book 2 nights. It's such waste of money.
Other than that, everything was great.
The breakfast is also delicious.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Khiem-Assistant Residence Manager on 26 Dec 2019
Thank you for letting us know how much you enjoyed your stay with us at Citadines Central Binh Duong. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.
Regarding your suggestion with Day-use service, we understand and have taken note of your suggestions for improvement.
We hope you will consider staying with us once more and we look forward to welcoming you back to Citadines Central Binh Duong.
I am staying here about 10 days, and I enjoyed different room type.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Khiem-Assistant Residence Manager on 19 Dec 2019
Thank you for taking the time to leave such an incredible review of Citadines Central Binh Duong. We take pride in the services we offer and are delighted to hear about your satisfaction.
We hope to regain your trust in our services in future.
Response from Ms. Kathy - Guest Service Manager on 6 Nov 2019
Dear Mr. Paul,
Thank you for letting us know how much you enjoyed your stay with us at Citadines Central Binh Duong. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.
Wow, thank you for leaving us a perfect score! We are honoured to be held in such high regard and to be deemed as the best hotel. Nothing brings us greater satisfaction than knowing we not only met but exceeded your expectations.
Response from Khiem- Assistant Residence Manager on 17 Jul 2019
Thank you for your kind review. Happy to share that We do have the twin beds in our 2 bed rooms apartment. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.It is our mission to make you feel at home. Looking forward to welcome you back again.
Response from Khiem-Assistant Residence Manager on 17 Jul 2019
Thank you for letting us know how much you enjoyed your stay with us at Citadines Central Binhduong. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.
Response from Khiem - Assistant Residence Manager on 9 Sep 2019
Thank you for letting us know how much you enjoyed your stay with us at Citadines Central Binhduong. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.
Thank you for your feedback. We are glad that you like our property. We will look into the comment raised regarding the restaurant service and will work with the restaurant operator for an improvement plan. We hope you will stay with us again soon,