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"Lovely hotel. We stayed in the new side of the property. Overall everyone was lovely , my only knock on the staff was they didn’t inform us that check in was in the other building. We were waiting for our room to be ready in the main building"

"Friendly staff who tried their best to accommodate. The room was clean. It felt a little bit"

"Spacious, bright and well-maintained rooms. The bedroom is carpeted. The bathroom is fairly functional, with the traditional separate hot and cold taps rather than a mixer tap. There is, however, a lack of cabinets or sufficient surfaces for toiletries, cosmetic bags and personal items. Room 712 has a lovely outlook: it is bright and offers a pleasant view of the river. Breakfast is decent, with many of the items already prepared. The layout is not particularly practical, however: guests are...

"27 degrees at check in. Room stifling, no air conditioning, No refrigerator, no telephone to contact reception, room was in annexe so had to go downstairs and through carpark to reception to complain, told that swimming pool unavailable due to kids swimming lessons, tv didnt work for 2 days of stay due to pixelation , extract fan in bathroom didn’t work, mirror light above mirror in bathroom didn’t work. Food was good. £439 for two nights way overpriced for quality of the hotel."

"Very small and old rooms"

"Rocpool Reserve is a beautiful boutique hotel in a great location. We stayed in one of the suites with a private hot tub and sauna, and the room itself was spacious with a very nice bathroom. We were especially looking forward to enjoying the hot tub and sauna. The service was outstanding from start to finish. The front desk staff was warm, welcoming, and always happy to help. The breakfast experience was the best of the four hotels we stayed at during our two-week vacation in Scotland. The...

"Relatively close to downtown excellent area was very quiet and our host was awesome"

"Clean, boutique hotel. The room was small as expected. The highlight was the bar which gave us somewhere to relax at the end of the day. Breakfast was good. Staff was friendly, but they are stretched thin. At night, one person managed the registration desk and the bar. In the morning, I think it was 1 or 2 people managing breakfast and the registration desk (not counting maintenance and kitchen staff). The staff was friendly, but not necessarily knowledgeable about common tourist...

"I booked this thinking it was the best in Inverness as a 60th birthday treat for my wife along with a trip on the Caledonian Sleeper. Sadly, the quality of the room, the furnishings and,the overall ambience was distinctly lacking for a £400 room. The manager and staff were outstanding, helping with an early check in, and nice greetings and touches for the room. However the shower room had a poor design - water is allowed to spread throughout the floor, thereby gaining wet socks when the...

"My husband really liked this hotel because it was quite spacious in the room and the bathroom and there was a laundry facility across the street and we badly needed to do a wash halfway through our Scotland Ireland two week trip. I thought the hotel was fine but nothing special and while the room seemed clean the carpets were worn and stained in some spots. No oat milk for my afternoon tea which is the first time a hotel hasn’t provided a dairy milk alternative. The weirdest part for me was...

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"It was well after check in time when we arrived. Our room wasn't ready. We went in and had a drink while waiting. It was finally ready and when we walked in, the beds looked like someone just crawled out of them. The tall curtains had broken clips, so they hung terribly. The furniture was old and all banged up. Drawers missing from desk. Parking is a nightmare. We had to park at a grocery store blocks away and haul our luggage to the hotel to find a sign on the lobby desk of where to park down...

"Clean, well maintained property, friendly staff, convenient location."

"Dry economical lodgings, conveniently located."

"overall, our stay here was wonderful!"