Search Hotels in Heart of Lubbock, Lubbock

"The hotel was clean. The check in process was horrible. Our reservation could not be found, then there were issues running a card for incidentals (despite pre-paying online). After waiting 45 minutes, we finally left to get dinner and came back later to check in. There was only 1 staff member on duty and probably 8 people waiting to check in. No one else was able to solve the problem."

"They didn't clean the pool once during our 11day stay during spring break. You would think they would clean it more often to get ready for their visitors but no. The water was dark green by the time we left. By day 3 my kids came out the water with bad allergies, rashes and itchy skin. Just nasty. The room came w/6 towels but when to give them to the cleaners they only gave us 3 for a family of 6. At least give me what the room came w/back. I asked for an extra pillow and blanket for the pull out couch 4 times! I got NOTHING. I ended up buying some from the Ollie's down the street. The fat old white receptionist was always on our butts about the pool towels even though we never left the pool with them. But would let others take them to their room. Buddy kept asking me if we had a room there and when I asked to get a refund and leave early he said he couldn't do that. The man is useless. The cleaners were cool, the food was good. They kept up with the coffee and tea we kept drinking. Oh and don't ask for the entire bed sheets and comforters to get cleaned up, they'll only return the sheets and say they all of a sudden don't have enough thick comforters. And we were there for 11days. They didn't replace toilet paper nore the bathing soaps. They couldn't find the comforters we sent to get cleaned and didn't give us the brown blankets to replace them either. Never again, don't waist your time with this place. "

"Curtains were covered in dirt and had a towel with stains "

"This place is absolutely fantastic! "

"The breakfast was wonderful! Manager’s Happy Hour was nice - entertainment both nights. The staff were friendly and helpful. Beds were comfy but the shower/toilet area was small. Only complaint was the temperature in our room - it was too warm making it difficult to sleep. The a/c couldn’t seem to catch up. The night manager brought us a fan which helped some. Not sure if maintenance ever looked at it since we were not there during the day. "

"There was no bed linens for the pull out sofa in the room. When my husband went down to get them, the front desk did not even give him any pillows. :("

"Great property. But got into the shower and the shampoo and conditioner was completely empty. Contact on the floor. Hard bed. But these were my only gripes. Lovely property. If you walk your dog, walk toward Texas Tech and cross over. Campus is nice and clean. "

"Over all clean, does need some updates but not bad for the price "

"Nice comfortable room. Attentive staff "