2/10 แย่มาก
Caitln
30 ธ.ค. 2025
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The overall staff at this stay were horrible. There was many occasions where a total lack of care and bad attitudes were present. Bar staff would ignore the guests, get drink orders wrong, forget to deliver drinks that were ordered and how do you run out of orange juice for only the first half of the day? This simply means they are too lazy to stock the bars for the demand.
This also didn't stop at the bars only, one morning at breakfast I witnessed the barista in the buffet style restaurant raise her voice to a teenager, unacceptable! I mean him and I were waiting for 5+ minutes for our coffee's, but how dare we ask, because she was sooo busy (she wasn't, we were the only 2 guests in the line)
I called the front desk during my stay on 4 times to have my in room fridge filled, and it was completed once.
Even on Christmas evening my family of 4 wasn't able to sit together at dinner because "there wasn't any tables available" yet when we looked around there was 3 tables which could have accommodated my family of 4. I even went to the front desk to share my feedback while on site, and the front desk didn't care, and nothing happened and no follow up. I also reached out to the property via Instagram, and still have yet to hear back from the property. Unacceptable. This stay was a complete waste of my time and money, I wouldn't tell anyone the visit this hotel ever again.
Caitln
เข้าพัก 7 คืน, ธันวาคม 2025
