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The Artisan Lakeview Hotel

3.0 star property
The perfect haven awaits near Old Town Night Market, where travelers can relax with coffee in the lobby before exploring this vibrant Hanoi neighborhood

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The Artisan Lakeview Hotel in central Hanoi offers a charming retreat. Guests enjoy breakfast at the Lakeview restaurant or unwind with drinks at the bar. In-room WiFi and helpful concierge services make it easy to plan a trip to nearby St Joseph's Cathedral.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 250000 per vehicle (one way)
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is The Artisan Lakeview Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Artisan Lakeview Hotel?

This property doesn't offer parking.

What time is check-in at The Artisan Lakeview Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Artisan Lakeview Hotel?

Checkout is at noon.

Does The Artisan Lakeview Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 250000 per vehicle applies.

Where is The Artisan Lakeview Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake and Hanoi Old Town Night Market. Hang Gai Street and Dong Kinh Nghia Thuc Square are just steps away. Hanoi Long Bien Station is 16 minutes by foot and Hanoi Railway Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.2

Cleanliness

9.2

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 105 out of 304 reviews
Rating 8 - Good. 141 out of 304 reviews
Rating 6 - Okay. 31 out of 304 reviews
Rating 4 - Poor. 22 out of 304 reviews
Rating 2 - Terrible. 5 out of 304 reviews

Reviews

Verified

10/10 Excellent

Ð?c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hanoi You can stay here for a good price and have a very convenient traffic near the lake
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness
Good value for money. In a great location.
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, friendly staff, everything is satisfied. Will come back on next vacation
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Set the correct expectations. A one-star hotel. But we had a beautiful lake view and a great experience. Extremely helpful and friendly staff. The elevator was good. It was a winter time stay. They provided a space heater and extra blankets. Very helpful arranging an economical airport taxi. The best location in Hanoi, in my opinion. Many wonderful food and shopping options just outside the hotel door.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel

Perfect location. Very friendly and helpful staff. Nice Hotel. Will be back very soon.
Stayed 8 nights in Jan 2023
Verified

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the middle of old Hanoi which is convenient to most everything you want to do and see. Incredibly inexpensive but clean. You eat in the local restaurants and get the local flavor.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and economic place in the city center

I stay there for 3 days. Really good location. Cute place and good price for the quality of the rooms and location. The staff was really helpfull and nice with us. I highly recommended.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Laurent

Liked: Cleanliness, staff & service
Nice situation for this basic hotel. It’s located at 100m from the lake where you can go walking easily. Hotel needs renovation but for the price it’s OK. Staff is very helpfull and nice.
Stayed 1 night in Jul 2022
Verified

8/10 Good

EDMUNDO

Liked: Cleanliness, staff & service

Everything great except for the weather

Great location and service, I will stay again but only on the cool months
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Laurent

Liked: Cleanliness, staff & service, room comfort

Leasure in Hanoï

Excellent location for this hotel. Easy to go visiting around and having breakfast next to the hotel. Staff is kind and nice. Confortable even if it would need renovation. However it was a nice 4 nights stay.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

The staff really made the stay excellent. They really went out of their way to make sure your entire vacation was a good one. They also became friends.
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities
Fantastic location in the heart of the Old Quarter. Mai and Sam bent over backwards to help us in any way possible including ringing other hotels and cars to facilitate our onward journey. Brilliant service, lovely staff. The property is a little tired but this was more than made up by the superb staff.
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Kanami

Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean but the bet covers and pillows had a terrible smell.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Rodney K

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Basic and tired

Room had a lake view but curtains had holes and was like a backpackers room,very basic,so moved to a room at the front of the building with small balcony, curtains very light and my wife could not get much sleep and noise. So we had to move hotels
Stayed 4 nights in Apr 2024
Verified

6/10 Okay

Aria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tricky to rate this property as it had good and bad elements. The hotel itself was a little run down and they did not have hand soap when requested. However, fantastic location and cute balcony with outlook. The aircon was great and the staff were super lovely and helpful. Transfer to airport was convenient and well priced. Bathroom could do with an upgrade but room was spacious. Mixed feeling about the artisan and value for money.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Claude

Liked: Cleanliness
Disliked: Staff & service

Hotel bien place, mais propriétaire pas honnête

Le propriétaire de l hôtel n a pas pris en compte notre réservation payée en ligne via hôtels.colm. Il nous a fait payé la chambre une deuxième fois. Après notre voyage nous avons déposé une réclamation pour nous faire rembourser
Stayed 2 nights in May 2024
Verified

8/10 Good

Jonatan

Liked: Staff & service, room comfort
Bor man i rum 703 bor man riktigt bra. Bo bara med utsikt emot sjön. Trevligt spartanskt och snäll personal. Det redde upp en del strul de två sista nätterna så som sagt bo i rum 703 så är det lite rough men perfekt läge och häftigt.
Utsikt från sängen
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地図の位置が他のホテルになっていて少し違う。 23番地なので実際はもう少し東側で通りの真ん中あたり。 看板が小さく上部にあるのでタクシー運転手が見落として通過した。 西側から来ると看板は木に隠れていて見えず、 通りから中を見ると違うホテルのように見える文字が書いてある。 見つからない時は通りに入って南側の2本目の木の辺りを探す。 洗濯は1kg30000ドンでチェックアウト時に支払い。
Verified

4/10 Poor

AKIRA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
コロナ後3年半ぶりに利用しました。以前よりホテル前の通りは賑やかになっていましたが、良い雰囲気です。 残念なのは向かい側にあったホテルレストランが無くなっていたこと。２階テラスから通りを見下ろしながら朝食とるのが楽しみだったのですが…。 清掃や設備はまあ、こんなものと思います。
Stayed 1 night in Apr 2023
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アットホームな感じの宿泊施設です。近隣にはもっとキレイで洒落たホテルもありますが、ホテルは最小限の設備でいい、町歩きを楽しみたいという人には向いていると思います。
Verified

10/10 Excellent

Kaito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方々の対応が親切かつ丁寧でよかったです。また、ホアンキエム湖周辺へのアクセスが非常に良いです。フロントの方々は、英語、ベトナム語に対応します。雑談に1時間ほど付き合っていただきました。
Stayed 4 nights in Sep 2022
Verified

6/10 Okay

Jens Fønss

Liked: Staff & service
De ansatte var super søde og snaksaglige, men hotellet var ikke 3 stjerner værd. Dørene ud til lukkede ikke tæt, wifi virkede kun fra døren og lagenet var beskidt. Hotellet er fint, men slet ikke mere
Stayed 2 nights in Aug 2022
Verified

4/10 Poor

hideyuki

Disliked: Staff & service, room comfort

異音がうるさい

部屋にいる間中、夜中も昼もずーっとコンコン音が鳴っていた。なんの音かは分からないのですが居心地が悪かった。部屋はレイクビューでホアンキエム湖が見える部屋で、あの音さえ無ければもっと良い評価だったのですが‥あと朝早い出発だったので、5時にロビーに降りると夜勤スタッフ？が1人寝ていて、外から鍵がかかっている為出られない状態に‥鍵かけたスタッフは所用で10分程出かけているとの事‥結果20分後に戻って来たので列車の時間に遅れそうだからバイクで送らせました。歩かなくて済んだので結果オーライでしたが、乗り遅れていたと思うとゾッとします。もう泊まることはないと思います。
レイクビュー
レイクビューの部屋。最上階でしたがエレベーターは6階までなので階段で7階へ
Stayed 1 night in Jul 2022
Verified

8/10 Good

Keisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旧市街観光には便利だと思います。特に土日は歩行者天国になり、周辺はすごく盛り上がっていました！写真撮影が好きな人にもおすすめなエリアです。
Stayed 1 night in Jul 2022
Verified

8/10 Good

Isao

Liked: Cleanliness, staff & service, room comfort

かなり満足、シャワーだけが残念

このホテルはホアンキエム湖と旧市街からほど近く、セント・ジョセフ教会も徒歩圏で、かといって目の前の通りは狭いので車通りはそれほどでもなく、街歩きが目的だった私達には最適な立地した。 また、バルコニーから階下の喧騒を眺めたいと思っていたものの7階の部屋に通されたのでその願いは叶いませんでしたが、その分開放的な景色でした。部屋の広さは必要にして十分で清潔に保たれています。ただし廊下は狭く薄暗いです。シャワーの水量は浴びられるギリギリしかありませんでした。これは部屋の階数にもよるのかもしれません。 朝食は向かいの建物の2Fにある系列のレストラン（とはいえ利用者＝宿泊客しかいないっぽい）で取れます。こちらにもバルコニー席があり、部屋では叶わなかった階下の喧騒を眺めながら朝食を楽しみました。ブッフェの品数は多くなく味もそれなりてすが、値段を考えたら十分なレベルです。 スタッフは皆フレンドリーで、日本語は挨拶だけですが英語は話せました。特に緑の服を着たボーイさんがとても親切でした。滞在期間中、他の日本人客はいなかったと思います。 今回初めてのハノイで、目的としていた街歩きがとても楽しかったので、シャワーの水量さえ改善してくれればこのホテルでリピートしたいと思っています。
Stayed 2 nights in Nov 2019