Splendora Hotel Reviews

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Reviews of Splendora Hotel

Splendora Hotel

No.62 Ngo Huyen street, Hoan Kiem District, Hanoi

9.6

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

8/10 Good

timothy

3 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star service

Amazing staff met at airport and taken to hotel efficiently staff at reception extremely professional and introduced to Lisa the hotel tour specialist who took my list of requirements for my stay in Vietnam and she came up with a plan for the whole trip including all flights taxis and tours at a price I couldn’t compete with and then followed me through my trip to make sure everything was going to plan

Stayed 4 nights in May 2019

Response from Hotel Management on 4 Jun 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

24 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Staff at the front desk very friendly and helpful arrange Ha long bay tour , Booking airplane ticket to Da Nang and trip to airport.plus good breakfast will stay again.

Stayed 1 night in May 2019

Response from Splendora Hotel Team on 27 May 2019

Thank you so much for your feedback. We really appriciated it. Hope that we can see you in the near future,

8/10 Good

Verified traveller

Travelled with group

11 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is very close to all needs, breakfast is good

Stayed 1 night in May 2019

Response from Phuong Anh on 13 May 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

SB, Yangon, Myanmar

Travelled with family and small children

21 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

While the Splendora isn’t the newest or shiniest hotel, it has everything we needed - all the amenities (WiFi, tea/coffee, powerful a/c, satellite TV, welcome drink and fruit), spacious rooms, excellent location, and a staff that was simply incredible. The staff was welcoming, very sweet with our kids, extraordinarily helpful and really went above and beyond to help us have a wonderful visit in Vietnam.

Stayed 3 nights in Apr 2019

Response from Splendora Hotel Team on 22 Apr 2019

Thank you so much for your feedback ~ We appriciated it. Hope we will meet again

8/10 Good

Ronen

19 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2019

Response from Splendora Team on 19 Apr 2019

Thank you so much for your feedback. We appriciated it.

10/10 Excellent

Verified traveller

Travelled with group

12 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Good central location , friendly staff and convenient to point of interest

Stayed 2 nights in Apr 2019

Response from Splendora Hotel Team on 13 Apr 2019

Thank you so much for your feedback. We appriciated it. Your kind words is the motivation for us to try harder and serve you better. Hope we will meet again !

10/10 Excellent

Verified traveller

8 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is extremely friendly and the rooms are clean and spacious. In a great area of the town, too.

Stayed 7 nights in Feb 2019

Response from SPLENDORA TEAM on 9 Mar 2019

Thank you so much for your feedback. We appriciated it. We are glad that we can bring more happiness into your life. Hope we will meet again

10/10 Excellent

Verified traveller

3 Mar 2019

Liked: Cleanliness, staff & service

Stayed 7 nights in Feb 2019

Response from SPLENDORA HOTEL TEAM on 4 Mar 2019

Thank you so much. We appriciated your feedback ! Hope to see you again.

10/10 Excellent

John

25 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and outstanding service

The stay was made enjoyable by the dedication of the staff. In particular, Lisa Yu, Rosie. Thom, Alice and Phung serving a very nice breakfast buffet. Rosie, Thom and Lisa always went out of their way to help. From my observations, all guests were treated like family and attention to details. I highly recommend this hotel , and look forward to coming back.

Stayed 4 nights in Feb 2019

Response from Phuong Anh on 26 Feb 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mackenzie

25 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2019

Response from Phuong Anh on 26 Feb 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Christina

16 Feb 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Everything felt a bit old and worn

You could tell the hotel was dated and needed some sprucing up. We booked a no-window room since we were planning to just crash there after getting in late, then head out early, but to our surprise we were upgraded to a room with a window! Sadly though, when we got there, the room itself could've been given some car. There were stains on the wallpaper and everything just felt a bit old and worn, the bed also wasn't comfy :(

Stayed 1 night in Feb 2019

Response from Ms Lisa on 17 Feb 2019

Dear Christina Tse, I am writing to thank you so much for staying and your feedback. I have sent your feedback to my director to handle it. We have to improve our service and hopefully we can serve you on next trip in hanoi Best Regards

6/10 Okay

Verified traveller

15 Feb 2019

Liked: Staff & service

Disliked: Amenities

Two star at best. Filthy couches in reception area. Rooms very worn but ok clean. Air Con in our two rooms and guessing all the rest haven't been cleaned in years. I cleaned my own filter as to have them do it just seemed senseless as they would probably botch it. Visible mold around air conditioning was another obvious sign they do not know how to clean. Carpets in hotel where disgusting. Old bed and ancient mattress just sitting at top of stairs all week. Again. Disgusting. Breakfast was quite nice though. Sheets where clean. Not horrible for the price but there are better choices and the reviews in Asia if you haven't figured it out yet are mostly fake.

Stayed 4 nights in Feb 2019

Response from Ms Lisa on 17 Feb 2019

HI,Thank you so much for choosing to stay in our hotel. I am really sorry for all inconvenience during your staying. I have sent your feedback to my director to handle it. I thing everything will be improved as soonest as possible. Hopefully we can get your support on next trip. Best Regards

10/10 Excellent

Verified traveller

12 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2019

Response from Phuong Anh on 15 Feb 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Sharon

1 Feb 2019

Liked: Cleanliness, staff & service, room comfort

Perfect location, clean, amazing staff!

The hotel is clean and in the “old town” area which suited us perfectly. The price is right! They contacted us prior to our stay with an offer to pick us up at the airport. The front desk staff were the best ever. They really know about service and were so very helpful in giving us information on their city. They took it upon themselves to ensure that we had a safe and positive experience during our visit. Two of these wonder women are Alice and Thom but there were two others whose names escape me. The hotel itself is somewhat run down ie hall carpets very worn and I did have some concerns re fire safety ( no sprinkler system on 8 the floor and there was a bed blocking the stairwell). Front desk staff notified the Manager but the bed remained in the stairwell throughout our stay. Breakfast is available though we did not take advantage of this service.

Stayed 4 nights in Jan 2019

Response from SPLENDORA TEAM on 2 Feb 2019

Thank you so much ! We really appriciate your feedback. Hope we will meet again . Our team will serve you even better next time.

8/10 Good

JA

31 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendora was splendid!

Easily the nicest place on the block! The location is a bit tricky to find, it’s in an alley (no cars but be prepared to duck out of the way of motorbikes. This goes for all of Vietnam!) the staff is absolutely fantastic! Extremely friendly, warm and genuinely interested in providing a great experience.

Stayed 4 nights in Jan 2019

Response from SPLENDORA TEAM on 2 Feb 2019

Thank you so much ! We really appriciate your feedback. Hope we will meet again . Our team will serve you even better next time.

10/10 Excellent

Verified traveller

24 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy assess to St Joseph’s Cathedral Helpful and friendly staff

Stayed 2 nights in Jan 2019

Response from Splendora team. on 25 Jan 2019

Thank you for your comment. We'd appreciate.

8/10 Good

Kate

26 Nov 2018

Staff were really helpful and friendly, and they helped me arrange airport transfers and a trip to Halong Bay before I arrived. Our room was on the top public floor but was still very noisy some nights, with noise from the corridors/other rooms - no soundproofing. Mattress was very firm (although seemed to be a common theme everywhere we stayed in Vietnam!). Bathroom/shower were fine, but the toiletries were big bottles of basic shampoo and body wash, but the body wash was a 'whitening' one which was a bit off-putting to me! There was a basic hairdryer in the bathroom. Towels were a bit thin and worn. There was a fridge in the room & 2 free bottles of water provided daily. Location was good, plenty of places to drink/eat nearby and only 10 minutes walk to the lake, night market, etc.

Stayed 4 nights in Nov 2018

Response from Splendora team on 27 Nov 2018

Thanks alot for your feed back. We are really appreciated.

8/10 Good

Megan

18 Nov 2018

Liked: Cleanliness, staff & service, room comfort

11 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The location is great, the Hotel staff is so helpful and doing his best to make you feel at home.

Stayed 3 nights in Aug 2018

Response from Andy on 13 Aug 2018

Thank you for your good review. We do hope to welcome you again in nearest future

8/10 Good

Helen

31 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spent 2 nights at Splendora. Great service, very very helpful and friendly staff. Perfect location for the lake and old quarter. Rooms spacious and clean. Very good value for money.

Stayed 2 nights in Jul 2018

Response from Chris Do Viet Khanh on 2 Aug 2018

Thank you very much for your time and for sharing your experience with us at Splendora hotel. I am happy to read that you spend a wonderful stay in Hanoi capital. My staff and I are truly delighted when one of our guests has had a memorable experience in our hotel. We do hope that we have another change to serving you and your friend also near future. Best regards

4/10 Poor

Verified traveller

6 May 2018

Liked: Cleanliness

Disappointing

Room was cramped, smaller than advertised. View was onto a brick wall two feet away. Bars on the window made it a total fire hazard. Construction noise on the building next door began early in the morning, with a man sitting two feet from my bathroom window banging away. Wifi did not work. Our other room option was even smaller, with no room for any nightstands and also had bars on the window. We had booked five nights but stayed only two. Management offered us a refund if we chose to leave and arranged to have the money credited back to us. Very disappointing stay but we did appreciate the helpful management.

Response from uyen on 11 May 2018

We would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Splendora Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our front dest best wishes for you.

10/10 Excellent

Verified traveller

5 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

27 Apr 2018

18 Apr 2018

8 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

The staff was soooo nice and polite and caring, amazing!

Response from Andy on 10 Apr 2018

Thank you for your great review and see you on next trip in Hanoi old quarter !

10/10 Excellent

Verified traveller

8 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from Andy on 10 Apr 2018

Thank you for your great review and see you on next trip in Hanoi old quarter !