2/10 แย่มาก
Thuan
2 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A SCAM. Requested a higher fee for cleaning than what was stated on my Expedia receipt. Didn’t even allow me to check-in until I paid that high cleaning fee despite having paid for the room already. Check-in was very unprofessional. Their location was not even in the correct area as indicated on their Expedia booking page, it’s rather an hour away. Tried to request a refund and didn’t even stay when I found out as I was a foreigner and booked the place last minute, thus, am not aware of street addresses. I trusted what was stated on their booking site which showed their in Old Quarter. But they completely ghosted me and refused to answer ANY CALLS OR MESSAGES after they received my money. Very unprofessional, rude, and uncommunicative. Both Expedia and I tried contacting them MULTIPLE TIMES but they purposely refused to answer any calls or messages. It’s practically a scam. If they understood the situation and cared about the people that were staying at their place, they would’ve communicated. You’re better off elsewhere.
Thuan
เข้าพัก 2 คืน, เมษายน 2024