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Shangri-La Hangzhou

4.5 star property

Choose dates to view prices

A terrace, a garden and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities such as hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is ฿2,951
฿3,441 total
includes taxes & fees
30 Aug - 31 Aug

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, desk

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room - Mountain-View

  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for West Wing Lakeside Gardenview King

A hotel room with a large bed, two chairs, a desk, and a television.

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Wing Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Hillview King

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for West Superior Hillview Twin

A hotel room with a bed, a desk with a computer, a chair, a small table, and a window with curtains.

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

West Wing Executive Suite

  • Partial lake view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Wing Horizon Lakeside Gardenview King

A hotel room with a large window, two chairs, a small table, and a desk with a telephone and papers.

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for West Wing Horizon Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Horizon Hillview King

  • Hill view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Wing Horizon Hillview Twin

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

West Wing Horizon Hillview Twin

  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighbourhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Travelling with kids? Consider Xiling Seal Engraves Society and Hangzhou Botanical Garden. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Hangzhou travel guide
Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    6 min walk - 0.5 km
  • A forest path with stone steps surrounded by greenery and trees.
    Hangzhou Botanical Garden
    7 min walk - 0.6 km
  • Su Di Causeway
    10 min walk - 0.8 km
  • Autumn Moon Over the Calm Lake
    15 min walk - 1.3 km
  • Zhejiang University Yuquan Campus
    17 min walk - 1.4 km

Getting around

  • Huanglong Cave Station
    3 min drive
  • Hangzhou Station
    19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • 金沙厅
    16 min walk
  • Shang Palace 香宫
    1 min walk
  • Coffee Garden
    1 min walk
  • Starbucks
    5 min walk
  • 新新饭店
    10 min walk

About this property

Shangri-La Hangzhou

  • Luxury family-friendly hotel by the lake
  • Take advantage of a terrace, a garden and a playground at Shangri-La Hangzhou. Enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities such as hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
    • Express check-out, express check-in and a front desk safe
    • Guest reviews give good marks for the overall condition
  • Room features
  • All 198 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
    • Bathrooms with shower/bath combinations and free toiletries
    • 37-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

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  • Parking included
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฿3,644 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Family friendly

  • Children's toys
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (9,688 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of 7 Aug 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on 30 Aug 2026 start from ฿2,951, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shangri-La Hangzhou?

Self-parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Checkout is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Yui Fei Temple and West Lake. Xiling Seal Engraves Society and Solitary Hill are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Hangzhou Reviews

8.4

Very good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 124 out of 257 reviews
Rating 8 - Good. 77 out of 257 reviews
Rating 6 - Okay. 31 out of 257 reviews
Rating 4 - Poor. 17 out of 257 reviews
Rating 2 - Terrible. 8 out of 257 reviews

Reviews

Verified review

10/10 Excellent

Sherry

Great location. Breakfast was fabulous. Friendly staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Zhenglin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Francesca Maria

Lovely staff and excellent location
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Hongfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Tianyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.
Verified review

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities
Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

LINGLING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was built in the 1950s, so that’s the style. The location is perfect, with the lake right in front of your eyes. Rooms are solid built and quiet which is hard to achieve with modern buildings. Once you shut the balcony door you can’t hear the hustle and bustle outside. Breakfast is great with a gorgeous view of the lake. If one is looking for a modern hotel this is not the recommended one. But if one is interested in history and wants to stay at the same hotel a lot of world leaders stayed at, one may feel he/she is reliving the history here. Love the lotuses in the lobby by the way, very summery.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Sheung Lap

Liked: Cleanliness, amenities, property conditions & facilities
good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023
Verified review

8/10 Good

YAN

Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

YAT CHEONG

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Guo

Liked: Staff & service
Great
Stayed 3 nights in Jul 2023