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The Dragon Hotel Hangzhou

5.0 star property
Travelers find wellness at the spa with reflexology treatments, swim in the indoor pool, and dine at three restaurants after exploring the area

Choose dates to view prices

The Dragon Hotel Hangzhou in Xihu creates a wellness-focused retreat with spa treatments, yoga classes, and fitness options. Guests shop on-site and choose from multiple dining experiences, including poolside al fresco meals or garden relaxation, all supported by attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Deluxe Room

A hotel room with a bed, a sofa, a small table with a vase, a lamp, and a large window.

Executive Deluxe Room

  • 51 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A spacious hotel room with a large bed, a sitting area, and a view of the outdoors.

Deluxe Suite

  • 87 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

Premier Room | Premium bedding, down duvets, minibar, in-room safe

Premier Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with two beds, a TV, a desk with a computer, and a view of the mountains.

Superior Room

  • 36 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a bedside table, a chair, a small table, and a window with curtains.

Deluxe Room

  • 51 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Xihu neighbourhood, The Dragon Hotel Hangzhou is connected to a shopping centre. West Lake Expo Museum and Hangzhou Opera are cultural highlights, and some of the area's activities can be experienced at Wulinmen Wharf and Xianghu Tourism Resort. Travelling with kids? Consider Zhejiang Science and Technology Museum and Zhejiang Museum of Natural History. Spend some time exploring the area's activities, including golfing. Visit our Hangzhou travel guide
Map
120 Shuguang Road, Xihu Area, Hangzhou, Zhejiang, 310007

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    20 min walk - 1.7 km
  • Yellow Dragon Sports Center
    8 min walk - 0.7 km
  • Zhejiang University Yuquan Campus
    2 min drive - 1.6 km
  • Wulin Night Market
    3 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall
    3 min drive - 2.8 km

Getting around

  • Huanglong Cave Station
    11 min walk
  • Hangzhou Station
    17 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    42 min drive

Restaurants

  • Grandma's Home
    16 min walk
  • Starbucks 星巴克
    16 min walk
  • 忠儿面馆
    7 min walk
  • SUBWAY 赛百味
    15 min walk
  • 小秘密咖啡馆
    4 min walk

About this property

The Dragon Hotel Hangzhou

  • Luxury family-friendly hotel connected to the convention centre
  • Take advantage of a nightclub, a terrace and shopping on-site at The Dragon Hotel Hangzhou. Indulge in a massage, a body treatment and reflexology at the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, al fresco dining and a poolside location. Yoga classes and fitness classes are offered at the health club; The Dragon Hotel Hangzhou also has a coffee shop/cafe, a garden and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks include:
    • An indoor pool and an outdoor pool
    • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
    • An electric car charging station, meeting rooms and concierge services
    • Free newspapers, a front desk safe and a lift
  • Room features
  • All 566 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Children's slippers and free infant beds
    • Bathrooms with Jetted bath and designer toiletries
    • 37-inch HDTVs with premium channels and DVD players
    • Wardrobes/cupboards, separate sitting areas and video game consoles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 117 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • D Cafe Buffet Restaurant
  • Grand Dragon Restaurant
  • Veranda Restaurant

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting
  • DVD player
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 16 floors
  • 5 buildings
  • Built in 1988
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch HDTV with premium satellite channels
  • DVD player
  • IPod dock
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 460.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 117 per person
  • Airport shuttle fee: CNY 650 per person (one way)
  • Rollaway bed fee: CNY 460.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does The Dragon Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is The Dragon Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Dragon Hotel Hangzhou?

Self-parking is available for a fee.

What time is check-in at The Dragon Hotel Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Dragon Hotel Hangzhou?

Checkout is at noon.

Does The Dragon Hotel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 650 per person applies.

Where is The Dragon Hotel Hangzhou located?

This family-friendly Hangzhou hotel is located in a regional park, within 1 mi (2 km) of Yellow Dragon Sports Center and West Lake. Precious Stone Hill and Bai Causeway are also within 1 mile (2 km). Huanglong Cave Station is 11 minutes by foot and Wulinmen Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Dragon Hotel Hangzhou Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 91 out of 157 reviews
Rating 8 - Good. 50 out of 157 reviews
Rating 6 - Okay. 9 out of 157 reviews
Rating 4 - Poor. 5 out of 157 reviews
Rating 2 - Terrible. 2 out of 157 reviews

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

広く素晴らしい庭園と眺望の良い部屋と良質な朝食のホテル

ジェットバス付き部屋というように明記されていた部屋をHOTELS. COM で予約したが、このホテルで通された部屋にはジェットバス付ではなかったため、ホテルに掛け合うとともに、HOTELS.COMにも電話した。3時間以上も時間がかかったが、HOTELS.COMでは結局ジェットバス付の部屋を用意してくれそうもなかった。ところが、日本語を話せる非常に親身になってくれたマネージャーが対応してくれ、ジェットバス付の部屋ではなかったが、眺望の非常に良いワンランク上のスイートルームに通してくれた。 ところで、このホテルの庭園は広く、よく整備されていて、素晴らしかった。また、朝食レストランはゆったりして作りで、非常に広く、中華・和食・洋食と多種多様な料理が並んでいた。料理の質も非常によかった。 ホテル周辺には、歩いても行ける有名な観光地である西湖に行くことができ、またタクシーで15元ほどのところに有名な清河街もある。 ジェットバス付の部屋ではなかったが、このホテルをえらんで大変良かったと思っている。
Stayed 1 night in May 2019
Verified review

6/10 Okay

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Helles Hotel am Berg, für Raucher geeignet

Wir haben 4 Nächte in diesem Hotel verbracht und waren leider nicht so zufrieden. Die erste Nacht mussten wir in einem Raucherzimmer verbringen und obwohl wir sofort zur Rezeption gingen, um zu tauschen, wurde uns das erst am nächsten Tag zugebilligt. Für uns eine starke Einschränkung, da wir die Nacht nicht schlafen konnten wegen des üblen Geruchs, noch dazu mit unserem Sohn. Sein Beistellbett war hart wie Stein, da hätte er gleich auf dem Boden schlafen können. Weder der Kühlschrank noch die Kaffeemaschine noch der Abfluss im Bad funktionierte richtig. Schön waren der Hotelgarten und die Einrichtung des Hotels. Das Personal war freundlich, sprach aber kein Englisch. Selbst in Nichtraucherbereichen wurde geraucht, überall Aschenbecher.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても広くて綺麗で良かったです
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
部屋の電話の使い方が最後までわからなかった。
Stayed 1 night in Mar 2019
Verified review

8/10 Good

david

Liked: Staff & service, property conditions & facilities

Bruyant

Hotel bruyant avec des travaux sur le meTro en construction à côté
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience, great staff

Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder.
Stayed 4 nights in Sep 2018
Verified review

8/10 Good

joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

의사소통이 안됩니다

영어를 할줄 아는 사람이 거의 없어요. 제가 번역기로 중국말을 해야할 정도에요. 외국인들이 이용하기엔 많이 불편하네요
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒适很干净
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

KWANGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 분위기가 좋았습니다 역시 고급 호텔이라서 서비스도 친철하네요 호텔위치는 보통입니다
Stayed 1 night in Jun 2018
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Slow Internet

The environment is excellent but not suitable for business trip. Internet very slow. Front desk cannot exchange cash to Chinese currency.
Stayed 5 nights in Jun 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were given after checking in was moldy, had stains on the carpet and the curtain was not properly attached to the railing. We insisted on having the manager look a the room so he could personally see the conditions of the rooms in his hotel. The manager did not speak any English so had one of his employees act as a translator. After showing them the moldy shower, the translator asked what the problem was!?!? We pointed out the mold in the shower and the other problems with the room (curtains, and stained carpet) and they agreed to move us to a different room in a different tower. There was a small amount of mold in the shower in some difficult-to-reach places new room, but overall the new room was quite clean and pleasant and in good condition. If you book a room here, keep in mind that unless the hotel staff thinks you are someone important, or are willing to complain, you may end up in a very poor condition room. The first room we were given was worse than many rooms I've had in cheap travel motels in the USA.
Stayed 4 nights in May 2018
Verified review

10/10 Excellent

KOOKHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5월초 모기조심

5월초에 갔는데 날씨가 습해서 그런지 모기가 많았습니다.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大 早餐好 附近除了西湖什麼都沒有
Verified review

10/10 Excellent

hung wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境整潔、服務人員有禮貌、房間很大，位置距西湖也很近，印象深刻的是當刷卡進電梯到達住房樓層後，牆上標誌會隨你刷卡的房號閃燈引導你快速地到達你的房間，非常便利
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in hangzhou

This is a five sta4 hotel that really is five stars yet it is reasonably priced. The hotel is dry clean, updated, staff really cares and the location is fantastic if you wish to be close to west lake. The gym is also aws9me and the casual local restaurant is wonderful. I can’t say enough good things about this hotel. The only thing to be aware of ( if coming from the us) is that not mainy of the staff speak engliish so communication can be challenging, but also fun, they really try. Great place
Stayed 6 nights in Mar 2018
Verified review

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置很好，位房舒適，安靜。
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Only the problem is that it has no place for light supper, though it has nice restaurants for big dinner.
Stayed 3 nights in Jan 2018
Verified review

10/10 Excellent

Scubasylv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel close to West Lake and shopping.

Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant is very, very good; kind of a foodie place. Did not try out the spa but it looked very nice.
Stayed 3 nights in Oct 2017
Verified review

8/10 Good

Wa Wai David

Liked: Cleanliness, property conditions & facilities, room comfort
入住时的速度较慢。 明明我订的是非吸烟房，可前台接待的小姑娘却表示吸烟房可不可以。 找了半天才给了一间，可却是一开始就问她的那一层房间 （她当时回答没有了， 不知为何最后还是有）。 看来前台员工的专业度还是不够。 酒店其他方面还不错，离外资5星有差距，准确地说算4星半。
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Wa Wai David

Liked: Cleanliness, property conditions & facilities, room comfort

前台员工培训不足

港入住登记时， 接待的小姑娘可能是新入职的， 没见过我的港澳同胞回乡证，便说这证不能用， 要我出示身份证。 经旁边资深员工的提点，才接受了回乡证的登记和入住。 这虽然只是一点小插曲，无伤大雅，但反映出酒店对新入职员工，特别是前台员工的培训不足。
Stayed 1 night in Oct 2017
Verified review

8/10 Good

jinho

하드웨어 5성급 소프트웨어는 3성급

처음 도착했을때 로비의 피아노 소리가 고급스러웠으나, 역시 관리상태가 미흡함이 있었음 퇴근하려고 손님을 외면하려는 바 직원 및 아무 생각없는 조식부페의 서빙 등등
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

くつろげるホテル

西湖は少し離れていますが、散歩ならちょうどいい距離でした。建物はゆったりとしたつくりでくつろげました。スタッフは皆親切なのですが、英語があまり通じない点残念でした。
Stayed 1 night in May 2017
Verified review

10/10 Excellent

Fee Man Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and value for money. Within working distance to the West lake.