Park Hyatt Hangzhou

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Luxury
4.5 star property
9.6

Exceptional

Luxury hotel near West Lake

You can look forward to a rooftop terrace, dry cleaning/laundry services and a fireplace in reception at Park Hyatt Hangzhou. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.

The current price is ฿10,074
฿11,746 total
includes taxes & fees
11 Oct - 12 Oct

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Room, 2 Single Beds

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Park, Suite, 1 King Bed

A modern hotel room with a large bed, a sofa, a TV, and a view of the city.

Park, Suite, 1 King Bed

  • River view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a TV, and a city view.

Room, 1 King Bed

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a desk, a TV, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a TV.

Deluxe Room, 1 King Bed

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, River View

A hotel room with two beds, a sofa, a desk, and a large window with a city view.

Room, 2 Single Beds, River View

  • River view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, River View

A hotel room with a large bed, a sofa, a desk, a TV, and a view of the city.

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

A modern hotel room with a large bed, a desk, and a TV.

Deluxe Room, 1 King Bed, River View

8.0 out of 10
Very good
(1 review)
  • River view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mountain View)

A modern hotel room with a large bed, a desk, a TV, and a city view.

Room, 1 King Bed (Mountain View)

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4

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About the area

Located in Shangcheng neighbourhood, Park Hyatt Hangzhou is connected to a shopping centre. Xihu Tiandi and Zhejiang Science and Technology Museum are local attractions and those in the mood for shopping can visit MIXC Mall and Wushan Night Market. Zhejiang Museum of Natural History and Westlake Culture Plaza are also worth visiting. Visit our Hangzhou travel guide
Map
No. 1366 Qianjiang Road, Hangzhou, Zhejiang, 310020

What's nearby

  • MIXC Mall
    5 min walk - 0.5 km
  • Hangzhou City Planning Exhibition Hall
    6 min walk - 0.5 km
  • Raffles City Hangzhou
    11 min walk - 1.0 km
  • Hangzhou Grand Theatre
    13 min walk - 1.1 km
  • Chongyi Church
    2 min drive - 1.9 km

Getting around

  • Jiangjin Road Station
    3 min walk
  • Hangzhou Station
    5 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Restaurants

  • 麦记牛奶公司
    3 min walk
  • 里•安
    3 min walk
  • KFC 肯徳基
    2 min walk
  • 蝴蝶里
    6 min walk
  • 御蟹道·精致蟹料理(来福士店)
    3 min walk

About this property

Park Hyatt Hangzhou

  • Luxury hotel near West Lake
  • You can look forward to a rooftop terrace, dry cleaning/laundry services and a fireplace in reception at Park Hyatt Hangzhou. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), an electric car charging station and express check-out
    • Express check-in, wedding services and a 24-hour front desk
  • Room features
  • All 237 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Children's slippers and free infant beds
    • Designer toiletries, deep-soaking baths and hairdryers
    • Flat-screen TVs with cable channels
    • Fridges, coffee/tea makers and daily housekeeping

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฿6,814 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 248 for adults and CNY 108 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9,849 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per day.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 248 for adults and from CNY 108 for children
  • Rollaway bed fee: CNY 408.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Park Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Park Hyatt Hangzhou?

As of 9 Oct 2026, prices found for a 1-night stay for 2 adults at Park Hyatt Hangzhou on 11 Oct 2026 start from ฿10,074, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Park Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Park Hyatt Hangzhou?

Self-parking is free at this property.

What time is check-in at Park Hyatt Hangzhou?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Park Hyatt Hangzhou?

Checkout is at noon.

Where is Park Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of MIXC Mall, Hangzhou City Planning Exhibition Hall, and Raffles City Hangzhou. Hangzhou Grand Theatre and Chongyi Church are also within 1 mile (2 km). Jiangjin Road Station is only a 3-minute walk and Xinye Road Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Park Hyatt Hangzhou Reviews

9.6

Exceptional

9.6

Cleanliness

8.6

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 52 out of 67 reviews
Rating 8 - Good. 12 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good hotel
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good view, restaurants also nice.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in young convenient district

Beautiful hotel and very convenient with a huge shopping mall connected to the hotel.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Everything was fine with it but the construction noise outside was abit of a shame as it made noise and dust in the area
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities

Management team needs to be changed!

服务整体不如深圳的柏悦！ Overall Shenzhen park Hyatt is better in all aspects.
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

Service at pool

The staff at swimming pool who was lighting the candle around the pool was very poor attitude. She literally bang the door of each candle holder and made so much noise to a point I need to leave the pool. I think that's what she wanted to do. To get rid of all the guests at pool. I did not expect such level of service at park hyatt at all.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
客房設計優，寬敞舒適
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
杭州柏悅酒店無論在硬件及軟件方面都非常出色，連歡迎水果的草莓都很高質，職員有禮專業，服務周到令我們有賓至如歸的感覺。我們對此次入住非常滿意，期待不久將來可以再次入住。
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
非常好👍
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well-planned and very convenient for everywhere. Breakfast included serves very nice meals and drinks there. Further, please do try the Chinese restaurant located at 37 floor and enjoy the boundless swimming pool and fancy gym facilities at 35 floor. Last but not least, I really like the hotel service. The hotel kindly extended our check-out time.
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel has wonderful breakfast, great bed, excellent room very clean and calm
Stayed 6 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常舒服的空間! A great stay with quality service

非常舒服的空間，維持一貫的奢華低調。江景房可以欣賞美麗夜景，中餐廳的菜不錯，尢其是龍蝦泡飯，早餐也美味，非常喜歡這次的住宿體驗！
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Noble, Refined sensed wth advanced facilities

Enough experiences towards Foreighers who can only speak English. We can achieve rapid check-in without actual passports, with Only certification document issued by Chinese goverment. In the other hotels, long took time taken (over a half hour), more subsequence documents needed, in worst case, refused to stay. Very clever, sharp, and kind staffs at front office. Very noble, refined sensed furnitures, room accessories, facilities we can see not only in each room but also public spaces. Great, beautiful pool which can see supream city biew, amazing breakfast we can have not only delicious many foods but also active performance by many chef's. Front staffs （Mr. Mark and a gentleman) are so kind that we can have valuable information for travel. Suitable or reasonable for price. Highly recommendable. 外国語は英語しか話せない外国人（日本人）に対する経験も豊富。　ビザ更新の為に、パスポート原本を中国政府機関に提出中で、提出（預かり）証明書携帯の宿泊客への対処・理解も早く、超特急（1-2分）でのチェックインが完了。他のホテル(30分以上かかる、付帯書類も要求、最悪は宿泊拒否）では有り得ない、優れた体験をしました。非常に賢く、回転と理解が早く、親切なスタッフ達がフロントにいらっしゃいます。非常に気品があり、洗練された内装、家具、ロームアクセサリーを、室内でもパブリックスペースでも楽しめ、魅了されます。大きな美しい室内プールから見事なシティビューを楽しめ、付帯のジャグジーバスやシャワー、更衣室も素晴しい。朝食ビュッフェでは、様々な美味しいお料理だけでなく、眼前で多くのシェフ達のパフォーマンスを見ながら、出来立てのお料理を戴けます。フロントスタッフは大変親切で、適任者（マークさん他）が、親身に最適な観光情報をアドバイスしてくださいました。価格に見合う、或いはそれ以上でありリーズナブルと言えます。強くお薦め致します。
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service! Service! Service! First class! Located in a traveler friendly neighborhood, safe and convenient. Easy to reach the major tourist attraction-West Lake; as well as the transportation centers. Local cuisine is delicious. The famous Chinese silk products are readily available. Only a short distance ride to the international airport.
Stayed 6 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, we love the gym and restaurant on 48th floor. Food was excellent! Perfect for our staycation!
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay

Staffs are all friendly and welcoming; a nice hotel in general. Could offer more personalised services if the hotel wanted to step up to the next level.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

好

有电动马桶，房间也没有毛 不会犯过敏
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

落ち着いた大人のホテル

今回旅行で利用しました。 地下鉄駅のそばで、ショッピングモールを経由してホテルに行けます。 ただ、入り口がわかりづらいのが難点です。 ホテルロビーはビルの上層階で、客室はさらにエレベーターを乗り換えます。内装は清潔で気持ちよく過ごせました。
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfy. Staff friendly. Chinese restaurant ssrves good food. However, lobby lounge’s lady singer is disappointing. Bad attitude.
Stayed 2 nights in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design, good service , very nice room, will stay at Park Hyatt again !
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

We were impressed once we stepped out of the taxi. The team at the driveway are so helpful. And the design of the arrival experience to the lobby is a hit on our senses, sets the tone on what to expect of our next few nights here. Check-in was smooth and the room is simply fabulous. Very spacious, very comfortable. Love the room design. Thomas at the concierge is definitely to be commended. He gives us various options of things to do for the next few days, answers our questions patiently and gives us his full attention while attending to us. He even remembers our pickup times without needing to check when we are unsure the next day! The team at the Park Hyatt Hangzhou really makes our few days memorable.
Stayed 4 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but a bit far away from downtown and most of the tourist attraction
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
设施 配套都不错 环境也很好会再次入住
Stayed 1 night in Feb 2018