New Century Grand Hotel Hangzhou

Property class: 4.5

Choose dates to view prices

Consider a stay at New Century Grand Hotel Hangzhou and take advantage of a swim-up bar, shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the steam room, and indulge in a facial, aromatherapy or a massage. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Twin Room

A hotel room with two beds, a TV, a desk, and a couch.

Superior Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Business Room, 1 King Bed

A modern hotel bathroom with a large mirror, a bathtub, a sink, and a bed with a view of the city.

Business Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bathtub, a vanity with a glass countertop, a bed with white linens, and a city view through large windows.

Executive Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two large beds, a desk, a TV, and a view of the city.

Deluxe Twin Room

  • 35 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Suite

A hotel room with a large bed, a desk with a computer, a chair, a sofa, and a TV.

Deluxe Suite

  • 70 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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About the area

Located in Xiaoshan neighbourhood, New Century Grand Hotel Hangzhou is connected to a shopping centre. Hangzhou Grand Theatre and Museum of Traditional Chinese Medicine are cultural highlights, and some of the area's activities can be experienced at Xianghu Tourism Resort and Wulinmen Wharf. Hangzhou Paradise Park and Crazy Appleland are also worth visiting. Visit our Hangzhou travel guide
Map
818 Middle Shixin Road, Xiaoshan District, Hangzhou, Zhejiang, 311202

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    27 min drive - 17.7 km
  • Crazy Appleland
    8 min drive - 4.0 km
  • Hangzhou Paradise Park
    9 min drive - 3.7 km
  • Hangzhou Polar Ocean World
    18 min drive - 8.3 km
  • Hangzhou Olympic Sports Center
    20 min drive - 9.0 km

Getting around

  • People Square Station
    1 min walk
  • Hangzhou South Station
    4 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    24 min drive

Restaurants

  • Molly Tea
    4 min walk
  • 袁记云饺 Yuanji Dumpling
    11 min walk
  • Burger King 汉堡王
    11 min walk
  • CHAGEE 霸王茶姬
    12 min walk
  • 达美乐比萨
    8 min walk

About this property

New Century Grand Hotel Hangzhou

  • Luxury hotel located in Xiaoshan
  • At New Century Grand Hotel Hangzhou, you can look forward to a swim-up bar, shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the steam room, and indulge in a facial, aromatherapy or a massage. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
  • Other perks at this hotel include:
    • An indoor pool and a children's pool, along with a swim-up bar
    • Free self-parking and extended parking
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, wedding services and a TV in reception
  • Room features
  • All 699 individually furnished rooms feature comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
  • More amenities include:
    • Bathrooms with rainfall showers and deep-soaking baths
    • HDTVs with satellite channels
    • Wardrobes/cupboards, fridges and freezers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7 AM to 4 PM
  • Train station pick-up and drop-off shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 128 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Mediterranean
  • Four Seasons Chanber
  • I Ma Re Ga Ma
  • Long Bar
  • Yigar Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Health club
  • Indoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • In-room washing machine/dryer
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 47 floors
  • Art Deco architecture
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Freezer
  • Minibar
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 128 per person
  • Airport shuttle fee: CNY 18 per person (one-way)
  • Airport shuttle fee per child: CNY 18 (one-way), (from 12 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system

We should mention

Pool access available from 6:30 AM to 11 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does New Century Grand Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:30 AM to 11 PM.

Is New Century Grand Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Century Grand Hotel Hangzhou?

Self-parking and extended parking are free at this property.

What time is check-in at New Century Grand Hotel Hangzhou?

Check-in start time: 2 PM; check-in end time: 3 AM. Late check-in is available during limited hours.

What time is check-out at New Century Grand Hotel Hangzhou?

Checkout is at 2 PM.

Does New Century Grand Hotel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 18 per person applies.

Where is New Century Grand Hotel Hangzhou located?

Located in Xiaoshan, this luxury hotel is within 3 miles (5 km) of Crazy Appleland, Hangzhou Paradise Park and Eastern Zhejiang Canal. Xianghu Tourism Resort and Hangzhou Polar Ocean World are also within 6 miles (10 km). People Square Station and People's Square Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

New Century Grand Hotel Hangzhou Reviews

8.4

Very good

8.8

Cleanliness

7.4

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 36 out of 87 reviews
Rating 8 - Good. 31 out of 87 reviews
Rating 6 - Okay. 18 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 0 out of 87 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得再来

非常好好的住宿体验。下次还会优先开元
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有機會，下次還會去住
Stayed 3 nights in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Poor temperature control

air conditioner was not properly operated. It's so hot in the room as well as hotel lobby.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good value place to stay

The hotel was very satisfactory
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

욕실에서 반신욕하면서 티비를 볼수 있음. 화장실에 티비스피커가 연결되어 있음

주위에 편의점은 없습니다. 다만 맞은편에 백화점이 있어서 지하 먹거리, 마트가 있어서 좋습니다.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗なホテルでした。英語が通じないことがありましたが、スマートフォンの翻訳機能を使われていたので、問題無く話ができました。
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable bed and room.

Comfortable bed and room. Breakfast and meals not the best I ever had in China, and not too much in the area but very close to subway.
Stayed 4 nights in Oct 2018
Verified review

6/10 Okay

Liked: Room comfort
The stay was ok, on the 10th day stay, they logged me out the system and told me that I need to pay more for the rest of stay. After all the explanations and trips up dawn the elevator, they apologized that was their mistake. To make it up he said will have the service to deliver a fruit bowl to my room, it was never arrived. I am back Home today.
Stayed 13 nights in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, room comfort

Only nice location

For Chinese is ok for that hotel but for other countries people are not comfortable to stay, coz they really cant not speak english. Even i would like to order for room service, it is really hard to orde coz of there english skill.
Stayed 3 nights in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don’t expect much

No staff can speak English , hotel interior is good but management is bad
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food only provided till 12am. Not convenient for business traveller who arrived hotel after 12am.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2017년 국경절에 항주에서. .

5성급 호텔로 숙박하기 좋은 곳임. 항주시내가 아닌 신도시에 위치해서 주변 인프라는 미성숙된곳임. 신도시로 향후 주변인프라가 완성되면, 좋을듯....항주공항을 이용하실분은 적극 추천합니다
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great business hotel

Clean and comfortable hotel. Hotel staff was very friendly and helpful.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

地氈，網线

我入住此洒店數天，發現其中有房間的網綫不能用。而地氈更有凸起來的狀況，轉房后都有同樣情況，如此會對客人做成不必要的危機！需多加留意！
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差勁的網路
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and comforatable hotel.

wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel while in Hangzhou XiaoShan are

Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Staff & service
The wifi was very poor and worse that NOONE understood or talked english. I almost missed my flight. I had asked for a taxi to the airport at 7.15, but they couldn't even to that right and thought I needed it for 9...... Not a hotel for foreigners
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

직원 근무 숙련도가 형편없음

가격 대비 괜찮은 편이나 직원들 숙련도가 떨어지고 아침 식사는 별로임 실제로 우리팀 예약이 안되어 있다고해서 약30분 이상 지체되었고(예약 번호랑 파우처를 보여 주었음에도) 확인 후에는 요금은 지불 되었냐고 물어서 어이없었고 우리 옆에서 한 손님이 항의하다 화내면서 직원에게 휴대폰을 던지는 일도있었음 우릴 마중나온 라이온스 절강성 총재도 나를 보면서 미안하다고 할 정도
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不錯

房間空間大、乾淨舒適
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

30 - 45 Minuten bis zum Flughafen

Bin spät angekommen und mußte mogens direkt zum Flughafen. Den versprochenen Flughafen-Bus für 300 RMB gab es nicht - das Taxi hat aber nur 110 RMB gekostet. Wenn es Taxis gibt - ist das o.K. ............ Schade das die Klimaanlage nicht wirklich funktioniert hat. Auch in diesem Hotel war der Schimmel in meinem Zimmer zu riechen. Eigentlich sehr schade.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

okay for business

Overall it was okay
Verified review

6/10 Okay

Liked: Room comfort
飯店有點舊 人很多所以總是不大乾淨
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 직원들도 친절하고 좋았어요. 다음에 또 가고 싶네요. 한국 프로그램이 없어서 아쉽네요.