Tokyu Hotels hotels in Hakuba

"Really helpful staff and very delicious breakfast buffet. Had ski storage and public bath was very clean and nice to be use. 1 less star because a lot of things were not refilled, like tea bags at the tea station or the lotion in the public bath area "

"I LOVE HAKUBA SUN VALLEY HOTEL. From the second Kinoshita-san picked us up, the staff and management was not only attentive but extremely helpful and mindful of our needs. Next time I come to hakuba I will 200% be staying here again! MAHALO HAKUBA SUN VALLEY HOTEL"

"We stayed for 17 days. The listing states "ski in / ski out access". This is untrue. The property is a 15 minute walk from the hotel. There are portions of the walk that are unsafe if there is snow in the side of the roads, busses and traffic have to stop and go around pedestrians. The ski shuttle stop is at the resort. Uber/Taxi was 12 USD one way at the time of our stay/this review. There is no breakfast or food whatsoever at this hotel. There is one microwave for the entire hotel. It was poorly functioning, had duct tape holding the knobs together, and had not been cleaned at all. The staff at this hotel did the minimum. They did not communicate about local amenities, provide advice, or make the inconveniences previously mentioned any easier. They did not help with Ski passes. Cleaning staff would enter our room and start cleaning while we were still occupying the space, getting changed, ect. They did not speak Japanese or english. We moved the bed at one point to retrive something that rolled underneath. There was so much filth on the floor it was unbelievable. 12 pairs of slippers, old food, and towels covered in dust build up. I tried to ask the front desk for a vacuum. They did not vacuum or allow me to use one. This is the budget option in this area for good reasons. The hotel website is very misleading. Buyer beware. "

"Loved this hotel. Very friendly staff and beautiful rooms and onset. Staff transferred us from and to the train station. There is a bus stop right outside that take you to happo, Hakuba 47, Goryu and Iimori all free of charge. Short walk to Echoland restaurants and a great Ramen restaurant opposite the local 7-11."

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"The location "

"Super stay, homely, friendly, helpful, good coffee, good selection of breakfast bits, the lady owner is a Jem, super accommodating, and Ly was great for lifts around town, would (and hope to) return in a heartbeat "

"The staff and service is second to none! "

"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "