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"This is a beautiful, historic hotel in downtown Greeneville within a short walk to the Andrew Johnson Historic Site and several restaurants. I highly recommend it."

"Loved it, friendly staff, room smelled clean. Ice and washing facilities was great, wonderful place to stay"

"The staff was great, I'll start with that. And this place has so much potential. The TV works. The AC works well. The actual hotel could really be very nice - some of the architecture is really cool. But it is not a place I'd book a 2nd time. I can't speculate as to why certain things are the way they are, if it's finances, the clientele, or the care/concern of the actual owners, but there are just a lot of things about this place that are lacking. There were only two small bath towels in...

"awful"

"."

"First at check in You have to use telephone to even check in, the lady was rude. Guess what, no ice or washing facilities. The room was really thread bare, and just rough. I booked for 2 days, however decided to leave in the afternoon before the second night. I saw a roach, I was done. locked lobby, no way in. So I left, couldn't properly check out. This place is a dump. Pay $40 more, stay at the quality inn."

"Friendly, helpful staff."

"It’s a lovely place to stay."

"Place has no washer and dryer. Otherwise a good place to stay. Front desk lad was really nice"

"Staff so helpful and nice !!!"

"Beds where bad not good. Not soft"

"The room was clean, beds and pillows are super comfortable. The bathroom sink needed some attention, it was clogged but they fixed it. And it needs cleaning where dirt and mold is hidden, especially at the overflow drain. Everything else was great. Breakfast is plenty and delicious, a few non-sweet options would be appreciated though. Shower is not a water-saving one, so plenty of flow. Climate control is efficient. Guests are polite and quiet. Staff is super helpful. Maintenance requests are...

"It's today is pretty quiet at night and the rooms are clean and you have as much amenities for the price that you're paying for the room overall good deal We'll check out being on 11 they were more than accommodating to my check not hitting till a little bit later towards the afternoon for us to rebook our reservation they're very kind and accommodating Alicia was very wonderful and very helpful"

"Shower curtain smelled sour. Stains in lots of places and needs some things fixed. Just ok."

"it was great! breakfast was hot and fresh."

"Ratings skewed by effects of ongoing renovation. Attempted to check-in at 2:50 PM. Informed no rooms were ready. Came back at approximately 9:00 PM and learned there was no water. Kyle Thomas at the desk was helpful in cancelling my reservation and hopefully crediting my credit card account."

"Clean place. Front desk (Andrew) was great. But...I rate hotels on location, cleanliness, and shower water pressure. First 2 very good, last one terrible."

"Parking"