H10 Hoteles hotels in Greater Antilles

"The staff is extremely friendly and the food is good considering it’s an all-inclusive resort. We stayed at a swim out junior suit and it was spacious. The hotel has two big pools and a small beach area. It is far from the airport, about 1.5 hours."

"Room was great! Service was great. "

"Todo muy bueno… pero considero que podrían mejorar la calidad y cantidad de las sábanas para arroparse. Haría la experiencia aún más cómoda y agradable. "

"Resort looks glamorous but you’ll find out soon that there’s no sound proofing in between each suite. And you wake up at 2 am in the morning with the sound of your neighbors coming home from their party, or at 5am to the sound of people waking up for their early flight. Or at 8 am with people having casual conversations in the covered walkway. You head to the buffet and there’s lots of food selection, most of them, not labeled, so you choose only what you are familiar with. You approach the server for cutlery coz no one is approaching you and pull out your language translation app because they’re trying to talk to you in Spanish and you couldn’t understand. The only good service I had was when I gave tip at the start of my meal. The fountain pop at the buffet tastes like chlorine. The Santa Fe took about an hour to get 2 pieces of steak served. The Coral we had to walk out after waiting for 20 minutes and no server to take our order. The Kyoto, we didn’t attend because there was a line up of 12 people ahead of us. Pool is cold! The only things I liked about this resort are the interior design, the room cleaners and minibar stockers, the presence of indoor shops, the strykers bar, the italian restaurant, the calm water at the beach, the turtles, on site pharmacy, pirates water park, the shuttle train and expensive golf. Everything else is SUB PAR including both buffets and some of the restaurants, check in, night shows, driving range and most especially service :("

"Clean room, friendly staff, great pool, great food variety, great drinks."

"Such a lovely place - highly recommended. The hotel is a bit dated and due for a refresh, but despite that, I highly recommend this resort. Proximity to historic Old San Juan was magic."

"My wife and I stayed at Serenade All Suites – Adults Only Resort from January 27 to January 30, and unfortunately our experience was extremely disappointing. During our stay, my wife’s Gold earrings, Pandora bracelet, and a few other small jewelry items went missing from our room. What makes this even more concerning is that these items were kept inside the room safe, which should be a secure place for guests to store valuables. After returning home from the trip, we also discovered several fraudulent charges on our credit cards, which made the situation even more alarming. We reached out to hotel management hoping they would take the matter seriously and help investigate. Unfortunately, their response was very delayed and they were not helpful at all. Communication was slow, and we felt like our concerns were not treated with the seriousness they deserved. Aside from this major issue, the overall experience at the resort was not impressive. While the property looks nice visually, that’s about the only positive thing we can say. The food was very poor, especially the buffet, which lacked flavor and variety. There were very limited restaurant options, and even those did not offer much selection. On top of that, many of the employees seemed uninterested in interacting with guests. Basic hospitality like greeting guests with a smile or showing enthusiasm was largely missing. Overall, this was a very disappointing experience and I would not recommend staying at this resort. "

"Beach was great, Expedia’s booked room was for ocean view, property does not have ocean view. Housekeeping keeps forgetting towels. Room smelled like heavy bug spray upon arrival. Front desk did not respond at night. Lack of music around pool. Lack of communication for activities. Food was good, not authentic."

"Staff was amazing!"