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"We stayed in a large refurbished room, comfortable bed, large bathroom super show and nice toiletries. The breakfast was lovely there could be a better bread choice selection and it gets busy and the staff are at full stretch but it didn't detract from their professionalism. We used the bus and if you plan and get the right ticket it works saves messing around looking for parking spots.Thoroughly recommend."

"Lovely cosy hotel in a great area communal and bedroom areas need updating"

"Fantastic service from start to finish. Amazing staff. Couldn’t be any more helpful"

"The room smelt a bit of damp but the staff were lovely"

"Very helpful staff .Food was good - had dinner there one evening . Breakfast excellent. Nice surroundings , quiet and comfortable room ."

"Very nice inn. Good food excellent staff. No hot water due to gas issue. Bar closes 10pm even for patrons."

"It was amazing experience. Highly recommended."

"Very helpful friendly staff, nice quiet location. Great stay."

"Highlights: ​Service & Staff: Staff members were attentive, friendly, and provided high-quality service. Housekeeping provided exceptional service by preparing special room decorations to acknowledge an anniversary celebration. ​Dining & Location: The hotel features a desirable location and offers a varied breakfast selection. ​Pool: The swimming pool facility met expectations. ​Areas for Improvement: ​Spa Facilities: Overall spa amenities are somewhat limited. While the sauna performed well,...

"Hopefully when finished will be nice"

"Our room was filthy every surfaces had inground dust/dirt bathroom had mold cracked sink in bathroom the matt was very dirty Toilet seat was falling off I couldn't get out of the bathroom (I did in the end) the bathroom door spring was loose needed a new one window bedroom was falling forward Our door enterance dorr handle was falling off both sides the outside of room carpet very grubby needs deep clean i wasn't very happy went for drinks at the bar several people was smoking (Vaping)"

"We stayed for one night in the four poster room (which is very grand). The house is beautiful, staff are helpful and dinner was excellent."

"So with all the good that we enjoyed there are a few suggestions. We were 3 people staying 3 nights. RESTAURANT 12,5 % service charge AUTOMATICALLY added to your Restaurant bill, which was not advertised. Extra cheese on a burger means half cheese .... apparently that's how it comes. The air-conditioning in the restaurant is too cold morning and night - cools your food in minutes, take a jacket. There was a heat wave, but 17C outside at 830am does not need cold room temperatures. Ask staff...

"Great location, and staff were very helpful. Excellent secure parking. We enjoyed breakfast - the porridge and cinnamon toast were excellent. The menu offered a wide choice. Bed was comfy, but we were there in a hot spell of weather, and there was no air con in the room. The fan in the room did help a little, but it was still very warm for sleeping. The room could have been cleaner however. We had a room which had a bath, shower and vanity unit in the bedroom with a separate toilet. The...

"This is a beautifully furnished, elegant hotel in the centre of Cheltenham. It’s in a quiet part of the town and with easy walking to Montpellier. The rooms are spacious, beautifully decorated with high quality tea, coffee-making machines. A fridge with a bottle of water is a thoughtful addition, the toiletries are Occitane, and the towel are of good quality cotton. The room had air conditioning which was essential during a heat wave. There is parking but it is charged per night. There is a...

"Stayed two nights good for a base to travel around"