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"The staff was very helpful and professional. The room was quite roomy and the bathroom large. I have only one complaint. When the air conditioning turned on it was very noisy. Otherwise it was a very nice stay."

"The AC didn’t work and left us in a damp, hot room. I went to call the front desk and there was no room phone. There also was no holder for the TP, it was chilling on the counter."

"Traveled solo here to New York at a great time, worth the price, great room. Had a great time Saturday night at art space below the hotel as well. Worked remote Monday - Wednesday. Very comfortable environment"

"Rooms are smaller than you might think judging by pictures (story as old as time) but everything was nice and clean. $20 credit to the rock shop was nice but they only had a few sizes left in almost all of their branded t shirts so I wasn’t able to get one."

"Servicio y localización"

"Good location a couple of blocks away from central station. We like the location, restaurants, coffees near. The hotel has a small lobby and the view of the rooms its not good, but everything else was great."

"Everything was great"

"A grand old-122 yrs old-hotel, magical in every way. If you like older, memorable hotels rather than the cookie-cutter chains out there. Try the Lucerne next time you’re in NYC. You will love it"

"We enoyed everything!"

"Property is clean, staff is friendly and location is ideal. Sits on the south end of SoHo and footstep,literally, from Little Italy. Short walks from Canal, Spring, Grand and Bowery subway stations. L’Industrie Pizza right across the street. Rooftop common area."

"Great location and friendly staff. The room was clean and quiet."

"Clean room and the staff was great. Breakfast vouchers were nice"

"Great location, nice hotel! Would recommend."

"Good location, big breakfast buffet that was decent, loved happy hour at the bar. The hall way to the room seemed a little dirty or musty to us and the room was pretty decent but the shower drain seemed clogged as it drained slowly and it was kinda awkward taking a shower because the toilet and shower is surrounded by frosted glass and when your showering everyone in the room gets a shadow show of you showering. I guess that’s ok for couples but if you are there with a family or friends then it...

"Will never book any where else!!!! Hyatt is the best!!!!"

"room was clean felt comfortable"

"First time in NYC. Really enjoyed our stay at this hotel. Great location. Easy walks to get around. Nice, clean, comfortable and Great location! Would definitely recommend"

"Our room was clean and comfortable, well designed, and quiet. Air conditioning works great, and having a mini fridge really helps in the summertime. Staff were helpful in 2) holding our bags prior to check in, and b) booking us a car to the airport. Located within a short walk to multiple must-sees like the freedom tower, Oculus shopping center, Brooklyn Bridge, South Street Seaport, and Pier 11 where you can take a scenice ferry ride to Dumbo, Brooklyn for the absolute best views of the city!"