2/10 แย่มาก
Natalia
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
31 ธ.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Got a reservation booked arriving on Christmas day, sadly We never made it to the YMCA snow Ranch as we have to cancel because my kids and husband got flu. TERRIBLE and IMPOSSIBLE communication with the front desk. They never answered the phone trying for 3 days (December 24th, 25th and 26th) to reach them to cancel reservation. I was charged, and when front desk staff and manager Dale Schultz finally were reachable they argued that they were available at the all the time at the property during the holiday to make changes on the reservation. Mr Dale Schultz also said that he will never refund “his money” meaning the money that I was charged because communication with front desk was NOT possible. Mr Dale Shultz was very arrogant and stubborn even to listen when I was retelling my multiple attempts to reach them.
This reviews is more about the manager actiud and communication not the property itself.
Natalia
เข้าพัก 4 คืน, ธันวาคม 2025
