6/10 พอใช้
SHERYL
1 ต.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The spa was very relaxing and the pool was great. I have stayed at this hotel before and never had a problem checking in until I decided to use my Expedia rewards on this trip to book my room. They said there were no rooms ready when I checked in after 4pm and then gave me a handicapped room. They said it was the same as the other rooms. It was not. The bathroom was much smaller, had a standard tub instead of a nice large shower, the view out the window looked at the rooftop of the service buildings. I went back to the front desk and asked for a non handicapped room, and they gave me a normal room with a mountain view. I asked if the check-in delays and room assignment were because I booked thru Expedia and they told me yes. It is a shame, because I spent way more at the hotel with spa services, food and gambling. I guess the moral is you have to book directly with Monarch to get the room you paid for at check-in time.
SHERYL
เข้าพัก 1 คืน, กันยายน 2025
