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Mars Garden Wood Gotemba

4.5 star property
Relaxation awaits in lush gardens with rejuvenating spa treatments and hot springs, plus three restaurants serving Italian cuisine near shopping outlets

Choose dates to view prices

Mars Garden Wood Gotemba offers a peaceful retreat with an indoor mineral hot spring and therapeutic spa services. Enjoy Italian dishes at three restaurants or relax in the garden. Its location near Gotemba Premium Outlets and helpful staff enhance the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿4,056
฿4,908 total
25 Jan - 26 Jan

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Mount Fuji Foot Side Non-smoking Main Building Single

Premium bedding, down duvets, memory-foam beds, in-room safe

Mount Fuji Foot Side Non-smoking Main Building Single

  • Sleeps 2

View all photos for [Susono View] Single for 1 Guest, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Susono View] Single for 1 Guest, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking | Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Down duvet
Memory foam bed
Premium bedding
  • 58 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking | Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Annex Twin Room With Open-Air Bath And Mountain View

Premium bedding, down duvets, memory-foam beds, in-room safe

Annex Twin Room With Open-Air Bath And Mountain View

  • Sleeps 2

View all photos for Annex Twin Room With Private Hot Spring Bath And Mountain View

Premium bedding, down duvets, memory-foam beds, in-room safe

Annex Twin Room With Private Hot Spring Bath And Mountain View

  • Sleeps 2

View all photos for [Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

[Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Triple Room, Non Smoking (Susono View)

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Deluxe Triple Room, Non Smoking (Susono View)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Memory foam bed
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Bed

View all photos for Hakone side Main building special room triple Non-smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Hakone side Main building special room triple Non-smoking

  • Sleeps 4

View all photos for Triple Room With Mt Fuji Susono-View

Premium bedding, down duvets, memory-foam beds, in-room safe

Triple Room With Mt Fuji Susono-View

  • Sleeps 3

View all photos for Mount Fuji side Main building special room triple Non-smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Mount Fuji side Main building special room triple Non-smoking

  • Sleeps 4

View all photos for Two Queen Bed Fuji View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Lower Floor

  • Sleeps 2

View all photos for Two Queen Bed Fuji View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Hakone View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Lower Floor

  • Sleeps 2

View all photos for Two Queen Bed Hakone View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Hakone View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Higher Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Lower Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Middle Floor

  • Sleeps 2

View all photos for Two Queen Bed Fuji View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Higher Floor

  • Sleeps 2

View all photos for Two Queen Bed Susono View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Higher Floor

  • Sleeps 2
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About the area

Located in Gotemba, Mars Garden Wood Gotemba is in a shopping district and on the boardwalk. The area's natural beauty can be seen at Fuji-Hakone-Izu National Park and Hakone Gora Park, while Hakone Kowakien Yunessun and Fuji Safari Park are popular area attractions. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. Spend some time exploring the area's activities, including golfing, safari tours and boat tours. Visit our Gotemba travel guide
View more Resorts in Gotemba
Map
1089 Higashitanaka, Gotemba, Shizuoka-ken, 412-0026

What's nearby

  • Chichibunomiya Memorial Park which includes a garden and forest scenes
    Chichibunomiya Memorial Park
    14 min walk - 1.2 km
  • Lake Higashiyama showing a garden as well as a small group of people
    Lake Higashiyama
    18 min walk - 1.5 km
  • Gotemba Premium Outlets which includes mountains
    Gotemba Premium Outlets
    3 min drive - 2.3 km
  • Hakone featuring a lake or waterhole and a sunset
    Lake Ashi
    26 min drive - 18.4 km
  • Fuji Bussharito Heiwa Park
    18 min walk - 1.6 km

Getting around

  • Gotemba Station
    19 min walk
  • Tokyo (NRT-Narita Intl.)
    164 min drive

Restaurants

  • さわやか
    11 min walk
  • アラビカコーヒー
    13 min walk
  • マクドナルド
    10 min walk
  • 丸源ラーメン
    12 min walk
  • はま寿司
    11 min walk

About this property

Mars Garden Wood Gotemba

Luxury resort near Gotemba Premium Outlets
Take advantage of an indoor mineral hot spring (onsen), a coffee shop/cafe and a garden at Mars Garden Wood Gotemba. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in aromatherapy, a body scrub or a facial. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Italian cuisine. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Free self-parking
  • Local cuisine breakfast (surcharge), hot springs on-site and a lift
  • Smoke-free property, a porter/bellboy and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Mars Garden Wood Gotemba include comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Memory foam beds and down duvets
  • Designer toiletries, toilets with electronic bidets and shower/bath combinations
  • 32-inch HDTVs with digital channels
  • Fridges, children's slippers and coffee/tea makers

Similar properties

Room, Non Smoking, Sauna (King) | Bathroom | Separate bathtub and shower, free toiletries, hair dryer, slippers
edit x seven FUJI GOTEMBA
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.6 out of 10, Exceptional, 46 reviews
The price is ฿6,331
฿7,261 total
30 Jan - 31 Jan
edit x seven FUJI GOTEMBA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 for adults and JPY 3,630 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • イタリアン　フェニーチェ
  • カフェ　ヴェール・フイユ
  • 銀明翠　京会席
  • 銀明翠　鉄板焼

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath

Accessibility

  • Lift (78 centimetre wide door)

More

  • 12 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-out time is 11 AM for breakfast included bookings.
Breakfast is not included in the breakfast rates for children age 5 and under, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately JPY 4840 for adults and from JPY 3630 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Mars Garden
Mars Garden Wood
Mars Garden Wood Gotemba
Mars Garden Wood Hotel
Mars Garden Wood Hotel Gotemba
Mars Wood
Mars Garden Wood Gotemba Resort
Mars Garden Wood Resort
Mars Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort
Mars Garden Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort Gotemba

Frequently asked questions

Is Mars Garden Wood Gotemba pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mars Garden Wood Gotemba?

As of 20 Jan 2026, prices found for a 1-night stay for 2 adults at Mars Garden Wood Gotemba on 25 Jan 2026 start from ฿4,055.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mars Garden Wood Gotemba?

Self-parking is free at this property.

What time is check-in at Mars Garden Wood Gotemba?

Check-in start time: 3 PM; check-in end time: 8 PM. Late check-in is available during limited hours.

What time is check-out at Mars Garden Wood Gotemba?

Checkout is at 10:00 AM.

Where is Mars Garden Wood Gotemba located?

Situated on the boardwalk, this luxury resort is 0.7 mi (1.2 km) from Chichibunomiya Memorial Park and 1.3 mi (2.2 km) from Gotemba Premium Outlets. Lake Higashiyama and Fuji Bussharito Heiwa Park are also within 1 mile (2 km). Gotemba Station is 19 minutes by foot.

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Reviews

Mars Garden Wood Gotemba Reviews

9.4

Exceptional

9.8

Cleanliness

8.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 523 out of 705 reviews
Rating 8 - Good. 151 out of 705 reviews
Rating 6 - Okay. 15 out of 705 reviews
Rating 4 - Poor. 8 out of 705 reviews
Rating 2 - Terrible. 8 out of 705 reviews

Reviews

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near a train station. Friendly staff and great customer service. Room was very spacious and spotless clean. Love the hot springs and public bath
Stayed 1 night in Jan 2026

10/10 Excellent

Kazuki

Liked: Cleanliness, amenities, property conditions & facilities
Clean everything, I loved the hotel. Hot spring was amazing.
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and great food spacious quiet room
Stayed 1 night in Jul 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and beautiful hotel

The Room was really beautiful with an own Onsen on the balcony. We had dinner and breakfast and it was phantastic. The staff was very nice and helpful and the garden was beautiful
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed there with our kids and we lived the property! The staff was extremely kind and accommodating. Lots of things to do such as foot bath, public bath, koi pond and very close to the outlet mall. Can’t wait to stay again!
Stayed 1 night in Sep 2025

10/10 Excellent

Ken or Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant Hotel

This hotel was an older, but elegant, well kept hotel. The service was excellent from checking in to breakfast to housekeeping. The hotel seemed a little out of the way, but a free city bus to the outlets was close by. There was a beautiful garden onsite and both the Western breakfast and Japanese breakfast were delicious. The rooms were well apportioned and very large.
Stayed 2 nights in Oct 2025

8/10 Good

Chiu Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with quiet and clean room. Staff are polite and helpful.
Stayed 2 nights in Dec 2024

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are very lovely.
Stayed 2 nights in Sep 2024

10/10 Excellent

dylan

Great service from staff, hotel in great condition. 5 min drive from gotemba premium outlet.
Stayed 1 night in Jan 2025

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.
Stayed 3 nights in Aug 2024

10/10 Excellent

yifan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there were amazing. The room is newly renovated and super cleaned. I will recommend this hotel to everyone
Stayed 1 night in Nov 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, unbelievable food. 5 stars all around
Stayed 1 night in Jun 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!! 2 adults and 2 kids. Rooms were very spacious and premium. We were able to see my Fiji from hotel and was in a great location for exploring Mt Fuji and Gotemba outlets.
Stayed 1 night in Oct 2024

10/10 Excellent

nasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, spacious room and relaxing onsen experience l. Gorgeous view of mount Fuji from top floor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Younghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice garden
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Super hotel with views of Mount Fuji. Nice restaurants on site. A beautiful garden with fountains and light show. A bit of a walk from the station and the main town, but everything you need is on site.
Stayed 1 night in Oct 2024

10/10 Excellent

Kin Cheung Benjamin

Liked: Cleanliness, staff & service, amenities
Wonderful experience! Unlike the popular Hotel Clad which is too busy for those who like a quiet and relax hotel, this is situated closed to the shopping outlet with only 10mins drive. Rooms are spacious, five stars service across all units including room service, front desk, restaurant and house keeping, great appreciation to all of you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Mars Garden Wood Gotemba- the onsen was beautiful and peaceful. The koi pond and water show were so fun to watch. The room was spacious and the hotel full of amenities we appreciated.
Stayed 1 night in Dec 2023

4/10 Poor

Eytan

Disliked: Cleanliness, staff & service
The staff were not helpful, and when asked for Sushi recommendations and sent us 20 minutes away to a low to medium quality place, whereas there were ample other restaurants nearby nearby. When asked to arrange a taxi for us, they stated that no taxis were available. They would not give us extra keys for the room, which is strange.
Stayed 1 night in Oct 2025

10/10 Excellent

garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice quality hotel, being very well maintained, fitted to a high standard. Nightly water features amazing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb room with a nice view on the Mount Fuji and a bath with natural heat water. And vert big shopping center with nice transportation. But very limited transportation ti Hakone.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tsang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Mountain Fuji view from my room, spacious room
Stayed 1 night in Oct 2024

10/10 Excellent

GUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The hotel in Gotenba, Japan is very nice, but also conveniently located on the main highway. It offers a beautiful view of Mt Fuji and Hakone, making it a perfect choice for nature lovers. Additionally, it is very close to the premium outlet, providing easy access for shopping enthusiasts.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay

Room is clean and big. It has 2 queen bed and is quite comfortable . There is a carpark so is fine if you want rent a car. Staff at front desk quite inflexible. We stayed there 2 nights and enjoyed the onsen very much
Stayed 2 nights in Nov 2024

10/10 Excellent

akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind and professional. Facilities are clean and new. Breakfast is delicious. Outdoor garden is gearticuleerd. Highly recommend to everyone.
Stayed 2 nights in Nov 2024