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"Awful hotel, dirty and disgusting "

"Fantastic staff and facilities "

"The room was comfortable and the breakfast was good. The location was great for shopping and the must see, the museum. Parking is a problem, very limited and narrow streets."

"I recently stayed at Agapi Beach Hotel with my husband and our 15-month-old baby, and unfortunately, our experience was extremely disappointing. From the moment we arrived, we found the staff to be rude and inattentive, which made what should have been a relaxing family trip feel quite uncomfortable. As parents travelling with a young child, we really value warmth and support, and this was noticeably lacking throughout our stay. It’s also worth noting that we appeared to be the only Black family at the hotel, which made the overall experience feel even more isolating—particularly given the lack of warmth and attentiveness we encountered. The food was another major letdown. The options were very limited and highly repetitive, which is frustrating when you’ve booked an all-inclusive package expecting variety and quality. It became difficult to even look forward to meals. To make matters worse, the weather during our stay was poor, and there seemed to be no contingency plan in place. Many of the all-inclusive amenities we paid for—such as access to pools, snacks, and drinks—were either unavailable or significantly limited due to the rain. This left us feeling like we didn’t receive the experience or value we had paid for. Overall, this stay did not meet our expectations at all, especially as a young family looking for comfort and ease. I wouldn’t recommend this hotel based on our experience."

"This is a very nice, new and modern hotel. The breakfast every morning is very good and contains a lot of options and variety of food. We arrived early in the morning on our check-in day, and the staff was incredibly friendly and got our room together as soon as possible for check-in a bit before the standard time. Nice view from the sea-facing side of the hotel and only about a 20 minute walk to Heraklion center with a lot of restaurants, shopping, souvenirs, etc. Overall, this was a great stay. "

"Great place, easy location, close walk to city center, clean room, complimentary upgrade to my room, great job Atrion!"

"Convenient location near airport with a lovely rooftop space that doubles as the breakfast room"

"The staff were really nice. The shower was a little small."

"Perfect stay for an overnight close to our ferry ride. Hotel staff was superb in getting us into our room early and though the room was small it was conveniently located to walking to shopping/supermarkets/ports and attractions. The rooftop breakfast was exceptional for a smaller hotel and we are so grateful we were able to take advantage of it. The only complaint at all is that it can be difficult to find parking nearby. We would completely recommend staying here if you need to get to the airport/port quickly. It’s a 3/10 mile walk down a steep hill but us seniors were able to handle it."