Hi overall experience was amazing , however upon arrival the front desk employee just upgrade our friends room who booked it directly from the hotel and did not even offer us any upgrade , maybe because we booked through Expedia , not sure. I felt it was not fair , he could do better job , not in front of us. cleanest was grate , food grate , services good. Only i was curious that towels looks clean but gray , maybe its some sort of organic wash .