I am 75 yo and have travelled extensively. This the worst travel experience I have ever had.
Rooms available from 2pm reception closed at 3pm (Sunday).
Toilet water continuously running(noisy) from outset.
Toilet started flooding onto floor after flushing at 11:40pm.
Contacted emergency number at 12 midnight as water on floor was slippery and dangerous.
After 10 mins on hold was advised that they would organise emergency plumber and call me back.
Nothing by 12.50am so called them back
Eventually they advised no plumber and they refused open up alternative room or common toilet facilities (gym/swimming pool) for us.
Told us to find alternative accommodation at 1am and if we passed in our key they would refund that days accommodation.
Totally impractical. We got about 1 hrs sleep it ruined our holiday and they didn't even apologise.
เข้าพัก 2 คืน, กรกฎาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Alan
24 พ.ค. 2022
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Seems good for an overnight stay, but it it’s run down and could do with a upgrade..
The beds were very old and had worn out hard mattresses.
After flushing the toilet would not refill straight away.
The room needed a face lift and some maintenance but was clean. Staff were always pleasant and welcoming. The only real downside was the condition of the mattress otherwise a very enjoyable stay
The room was dirty. Curtains had dirty hand prints on them could not even use the freezer it was so frozen over. Rat poo in bathroom drawers bed was 2 singles put together and 1 was a inch higher than the other , so uncomfortable. Would never recommend this place to anyone. Needs to be rebuilt.
Great location, good amenities, staff very accommodating, great lock up parking underneath;
Unfortunately Rooms are now very old 30 years; need major updates;
Furniture is very old & out of date; Carpet stains, wall stains, balcony not clean-dirt & bird poo everywhere,
very disappointing rooms to stay in;
เข้าพัก 5 คืน, มกราคม 2022
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Ian
28 ม.ค. 2022
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Good location. Easy walk to the beach precinct. Resort is dated but clean and comfortable. $200 key deposit was taken off credit card but was told it would take 5-10 days for it to be returned. Very difficult to find a parking spot in the carpark.
Our particular apartment was original/not renovated/very rough, felt unclean and had terribly stained carpet and a damaged kitchen counter top. No dish washing liquid, wipes/scrubbers or tea towels. Only booked for a place to sleep, thankfully did not spend any leisure time in apartment. From the balcony it appears there are nicer renovated places in the same complex.
The location is a little further from Broadbeach (500 metres) than most rentals and many units face the carpark. Rates are very reasonable so pay a little extra to get a 1BR Riverview apartment which is spacious and has a nice outdoor area. We liked the security and underground parking BUT our bed mattress (apt 24 A) was terrible, but would stay there again if they replace it
The room was dated with stained carpet, no coffee provided and very limited bathroom products (soap & shampoo with no face cloths). The balcony whilst it had a nice view the glass is very dirty & the floor was littered with cigarette butts. Yes this is one of the cheaper places 5mins walk to the beach there still should be min standards.
เข้าพัก 1 คืน, กรกฎาคม 2021
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Brian
6 ม.ค. 2021
ชื่นชอบ: สิ่งอำนวยความสะดวก
Great place and great position, needs dusting and had to clean out the aircon filter (but most hotels are the same) exhaust fan not working in the shower toilet room (fairly important) torn dirty curtain. Lamp shade without bulb, fridge and about 6 inches of ice around it. Management only has to inspect the rooms every now and then, other than that it wasn’t a bad place.
Mouldy doors - internal and external, mouldy shower curtain and bathroom, stained bath, kitchen bench peeling off, taps lifting up out of units. Overalk a tired, dated and dirty room in need of update and thorough clean. Very dusappointed.
เข้าพัก 7 คืน, ธันวาคม 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Tanya
26 ก.ย. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Pleasant, comfortable, friendly and welcoming staff.
Booked a room for 4. No beds for kids. 2 x trundles dropped off, one broken and could not be used. Trundle mattresses were filthy and blankets smelled awful. Carpets not vacuumed well.
Stayed for one night. No issues. Didn’t really have time to use the facilities other than the room - but the pool area looked nice. Unfortunately we didn’t have the best view, but if you have a view of the water - you’d be happy!