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Reviews of The New Inn Hotel

3 out of 5
The New Inn Hotel
16 Northgate Street, Gloucester, England

Reviews

7.6

Good

Rating 10 - Excellent. 145 out of 518 reviews" "
Rating 8 - Good. 213 out of 518 reviews" "
Rating 6 - Okay. 88 out of 518 reviews" "
Rating 4 - Poor. 41 out of 518 reviews" "
Rating 2 - Terrible. 31 out of 518 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Bernard, Dieulefit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un voyage dans le temps. Mais aussi le calme et le confort. Excellent petit déjeuner anglais. Cet hôtel est à recommander pour quiconque veut vivre une immersion dans l’Angleterre profonde et historique.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the centre of the city
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service
Hotel was wonderful, building very very old, worth a stay for a look around. Its not boutique, not brand new, dont stay if you want fancy, hotel could do with alot of money spending on it, which is a shame as in this market with all the other budget hotels around they wont have the investment, new shower new mattresses and bedding would be good cheap start, all that being said we loved the place and will be returning again because its so unusual
Stayed 2 nights in Mar 2024

4/10 Poor

Elizabeth

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If it’s a dated property, wonky floors = a wonky bed & beer barrels clattering round at 7am then this is the place for you, on a positive note the staff where polite & helpful
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Central and affordable, been coming here for over 40 years so must be ok
Stayed 1 night in Feb 2024

10/10 Excellent

Derek, Exeter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue and catering
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking in easy city centre
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024

6/10 Okay

James

Disliked: Property conditions & facilities
Had some lovely old features. Building could do with a total upgrade. The windows in our room didn't fully close which made the room cold. The heating wasnt on. Due to the windows not closing properly we got woken up at 6.30 am by road sweepers. Breakfast was cold on both mornings we stayed. Was a buffet style breakfast which i thought was nice considering it was cold.
Stayed 2 nights in Feb 2024

6/10 Okay

Lianne

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud music spoils this historic building
Booked a night at this hotel as a treat as we had both had a tough week at work… we may as well stayed at home. The room was directly above the bar, which was packed, the karaoke started at 9 and carried on until midnight. The noise was so loud, it was unbearable. At no point was this mentioned when booking…. We’re both up for people enjoying themselves but we would not have booked this hotel if we had known. All we wanted was a lovely quiet night. This SHOULD be at least mentioned in the description. The breakfast was ok but not very hot. The hotel itself is steeped in history and the rooms are quirky with its uneven floors and walls, this is why we booked it, but it could do with a complete refurb, It’s such a shame that the loud karaoke spoils it. I swear the room we stayed in was haunted lol Would we recommend it… NO. We will not be back
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New inn
Brilliant place to stay...very quirky and historical
Stayed 1 night in Feb 2024

8/10 Good

Alasdair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, good breakfast buffet and a quiet night's sleep. Lovely old pub and I'll be back again.
Stayed 1 night in Jan 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Historical and quirky.
It is a very old hotel so don't expect modern and shiny. Every room is different with changes of level in corridors-odd steps here and there. Worn and uneven flagstones in courtyard. BUT it is ideally located for shops, entertainment and sightseeing. Everywhere is walkable and there are large traffic free areas.
Stayed 3 nights in Jan 2024

6/10 Okay

s

Disliked: Staff & service, property conditions & facilities
Shower did t work.
Stayed 1 night in Jan 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic building.
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Food was good value, bar was great until locals got very drunk and too loud. Room was adequate
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money. Well maintained. Very friendly and helpful staff. Very good location for all gloucester has to offer.
Stayed 1 night in Jan 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Cheap & Cheerful
Nothing amazing, lovely old building, huge bedrooom. Just needs some updating, especially the bathroom. All the staff were really friendly & efficient. I’d stay again though.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024

10/10 Excellent

Mervyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A* service as always.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Built in 1450 well worth a visit
Stayed 2 nights in Dec 2023

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ian

Travelled with family, Travelled with partner
Stayed here about 5 years ago, it is now looking very tired.used the bar, but disappointed there was no real ale.clean towels very warm rooms. Would stay again but needs updating.
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

My review is purely on aged character of the property and the room. I was not there long enough to utilise the other facilities including restaurant alehouse and other. That said this is a very well presented property steeped in history. I'd welcome the opportunity to spend a few days at the property in the summer to more ably comment on its hospitality. Purely for the room and property's character ; I found it capably delivered
Stayed 1 night in Dec 2023

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Eve, Greenhithe

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were warned that karoke went on until midnight, so not a surprise but wouldn't suit light sleepers etc, Building is very old, historic and full of character (inclu very wonky floors), but not luxurious & decor/facilities are dated & could do with tidying up. Initial impression of staff wasn't good as they were poorly presented but were polite, did a good job, more so as there seemed to only be a few of them & they were working really hard.
Stayed 1 night in Dec 2023

6/10 Okay

Glyn

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room, very clean. Great value for money.
Stayed 1 night in Nov 2023

2/10 Terrible

Tessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very noisy all night. Beds dirty, uncomfortable. Thin cheap pillows no matress protector thin duvet. Room was clean but needs redecorating and sash windows fixing and restoration. Breakfast doesn't start until 8am so because we were leaving by then for a graduation we were told we could have continental breakfast which was actually cereal or toast that you do yourself so not worth the extra money id paid with the booking. Pub is quirky and central however glad to get home for some proper sleep.
Stayed 1 night in Nov 2023

8/10 Good

S

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent location and friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

mike

Business traveller
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean tidy room
Room was clean with plenty of space
Stayed 1 night in Nov 2023

10/10 Excellent

Mervyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A* Stay, had everything required, room was perfect.
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Business traveller
Liked: Staff & service
Beautiful, historical building
Stayed 2 nights in Nov 2023

10/10 Excellent

New

Stayed 1 night in Nov 2023

8/10 Good

Russell

Travelled with partner
Disliked: Property conditions & facilities
Food wasn't available every night. The property has a fantastic history. I applaud folks for keeping it alive.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room! Met some great people at the live music night in the court yard.
Stayed 1 night in Nov 2023

8/10 Good

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite, affordable and easy to do shopping. Staff gave all information we need to stay for the night.
Stayed 1 night in Oct 2023

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky little hotel in the middle of town!
We loved this little hotel! Great location, all the necessary facilities, comfy and clean. Very quirky!
Stayed 2 nights in Oct 2023

8/10 Good

Jessie

Stayed 1 night in Oct 2023

4/10 Poor

Belinda

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Historic but in need of an overhaul
The hotel is an amazing historical building but it has lost its way. Could and should be a real special place but it has been neglected and unloved from a maintenance and service point of view. We didn’t particularly feel welcome more of a hen or stag do type of vibe. Not what we expected for a town centre location.
Stayed 1 night in Oct 2023

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff in a lovely old hotel with lots of character and charm.
Stayed 1 night in Oct 2023