"We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel.
We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away...
"Wonderful place. Rooms were nice, staff was friendly, and breakfast was standard but was nice to have offered. Highly recommend this property. However, late arrivals need to be arranged in advance with staff, or you will be unable to enter property. So as long as you notify property in advance, no problem. If not, will be a problem. "
