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"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Clean and comfortable. Very nice breakfast."

"Staff was great room was spacious and clean. Great pillows and sheets and comfortable bed. Bathroom modern and clean."

"Overall pleased with my stay !"

"The room was picture worthy, the amenities were top shelf. The heated floors were awesome in a very cold spell. And Our concierge was just wonder full. See you soon"

"Stayed in mid April. Room was clean and staff friendly. Decent continental breakfast. Would stay here again."

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."

"Ashley the manager is incredible! Always putting the guest first "

"I give Comfort Inn & Suites W. Seneca, NY 4 stars because of the customer care and service delivery. For me, the location was important because it was quiet with a mostly mature adult-type ambiance. The staff were very friendly and put a lot of care in handling my room accommodation needs when I arrived later in the evening. Each ask was met with a smile and in the affirmative which is rare in itself today. I would have liked to have seen more hot oatmeal or mixed fruit bowls for breakfast...

"Hotel is totally refurbished. Everything looks brand new. No frills hotel. Continental breakfast with bagels, oatmeal, fruit, pastries. Very clean and comfortable. If you just need a clean, comfortable room for a night, this fits the bill."

"Room was very clean "

"Loved everything about the place, except the breakfast. While there was hot bagels and engliah muffins. I would expect a hot breakfast from such a nice fancy place. No scrambled eggs or pancakes or french toast or bacon. Still loved the stay!"

"Room was a little dated, fairly clean. Toilet seat was cracked and needed replacement, First room I was given the TV did not work."

"Very clean. Great area downstairs in lobby to gather. Staff were friendly."

"We could hear the people walking above us and could hear people getting ice down the hall. The walls/ceiling are not very soundproof."

"The area was quiet and felt safe. Breakfast was fresh with good.options. "