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"Long wait to check in"

"It's best to think of this as a step up from a pod hotel. I've traveled extensively in Europe and I'm used to tiny hotel rooms, but the thing about this was how little floor space there was, especially because there was nowhere to store bags. A backpack, a carry-on suitcase, shoes, and you've pretty much covered the floor. The bathroom has no places to hang anything. Etc. If you're okay with that, it's a very good place! If I'd known I might have at least been better prepared for it. But it is clean and functional and works well and is superbly located."

"Generally a nice place. Have stayed before. The room I got this time for two adults was, for us, too small. The double bed was up against the wall on one side and my partner needed to climb over me to get out. I do not feel it should have been sold as a room for two adults. The heating/air con didn't work even though I reported it. Breakfast music is too loud but breakfast itself is decent. 5 mins walk from Kings Cross. "

"Great location and staff"

"Beautiful hotel, unbeatable location, and truly wonderful staff. The building itself is stunning — elegant architecture, beautifully maintained, and full of character. The location couldn’t be better: just steps from the Tube and a short stroll to Covent Garden Market, with endless food, shops, and people-watching opportunities right at your doorstep. The rooms were clean and comfortable. Yes, London rooms tend to be on the cozier side, but there was more than enough space to move around without performing suitcase gymnastics. Despite being on a busy street, we heard absolutely no outside noise — which felt like a small miracle in central London. We could occasionally hear the adjacent room through the (locked) adjoining door, but since we spent most of our days out exploring and crashed into bed happily exhausted at night, it was hardly an issue. Breakfast was exceptional — a wide variety of options and a team that made mornings feel genuinely welcoming (not always easy before coffee!). I was celebrating my birthday, and Jean Claude at reception went above and beyond to make it extra special with a thoughtful treat waiting in our room. That kind of personal touch makes all the difference. We would absolutely stay here again when we return — which, after this trip, will hopefully be very soon."

"Great location for getting around, bus stops just outside the entry and underground services within 50m walk. Easy access to Oxford street and St Pancras International train station on public transport."

"Great location. Elevators were often problematic."

"Wonderful staff Booked incorrect date and kindly offered solution will stay again Great location "

"Excellent stay as usual. One of my favourite hotels to stay at"