"Good location and nice interior design, but missed the lack of in person support/a reception. Would be very inconvenient to stay here without a mobile phone - if you forgot to write the code down, and your phone battery died, you wouldn’t be able to access your room.
Simple requests and questions via the app work well, but a request for a missing Salzburg guest mobility card took over 24 hours to rectify (and was too late to be used).
The free lockers were good, but need maintenance."
"Good location and nice interior design, but missed the lack of in person support/a reception. Would be very inconvenient to stay here without a mobile phone - if you forgot to write the code down, and your phone battery died, you wouldn’t be able to access your room.
Simple requests and questions via the app work well, but a request for a missing Salzburg guest mobility card took over 24 hours to rectify (and was too late to be used).
The free lockers were good, but need maintenance."
Victoria