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Resorts World Genting - First World Hotel

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Property grounds
Exterior
Dining
Lobby
World Club Room | Bathroom

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Gym
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

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About the area

Map
Genting Highlands, 69000 Genting, Highlands, Genting Highlands, Pahang, 69000

Restaurants

  • Lobby Cafe - First World Hotel
  • Five Guys Genting
  • Palsaik Korean BBQ
  • High Line
  • Burger & Lobster

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Property amenities

Internet

  • Available in all rooms: Dial-up internet

Parking and transport

  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MYR 35 for adults and MYR 17 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Food Factory

Things to do

  • Bowling alley
  • Casino
  • Children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Family friendly

  • Bowling alley
  • Children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

Policies

Special check-in instructions

The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Payment types at the property

Important information

You need to know

This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

Property is also known as

First Hotel World
First World Genting Highlands
First World Hotel
First World Hotel Genting Highlands
Hotel First World
World First Hotel
1st World Hotel
Resorts World Genting First World Hotel Genting Highlands
Resorts World Genting First World Hotel
Resorts World Genting First World Genting Highlands
Resorts World Genting First World

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Resorts World Genting - First World Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 141 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 274 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 124 out of 1000 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Deborah

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
location is good
Stayed 2 nights in Mar 2023

8/10 Good

cheng hwee

Liked: Amenities
Cool weather 17 to 20 degrees C , good food. Good shopping. Great casinos.
Stayed 3 nights in Sep 2022

8/10 Good

Nurul

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to themepark
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Staff & service

Holiday Trip

no comment
Stayed 4 nights in Jan 2023

6/10 Okay

Whuang

Trip

Room size is very small and basic accessory limited. Overall location & foods easy asceses.
Stayed 4 nights in Jun 2023

6/10 Okay

CH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not so clean and getting older. But it is a best choice for Genting Highlands trip if you are looking for budget cost.
Stayed 1 night in Dec 2023

6/10 Okay

Albert

Liked: Staff & service
Nothing to shout about, very basic room. Tiny TV. Everything is old
Stayed 3 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Under average hotel

Poor/choatic check-in system, thin pillows,entire level under renovation,wet painted. Was given tower 3, very long walk to action areas.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mohd Nobli

Liked: Staff & service
So far so good..
Stayed 1 night in Nov 2022

6/10 Okay

Somayeh

Disliked: Cleanliness, staff & service, room comfort
Awful room
Stayed 1 night in Sep 2022

6/10 Okay

KAREN

Liked: Staff & service, room comfort
Acceptable in cleanliness. A pity that not man out door activities.
Stayed 2 nights in Nov 2022

6/10 Okay

Vincent

Liked: Cleanliness
Take long time to check in
Stayed 1 night in Jun 2023

4/10 Poor

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Convenient, dirty, floor contain left over bread when check in. Dusty floor, toilet water flush spoilt.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst Genting Hotel

Genting Hotel cleaness is very terrible, very dirty toilet & floor, looks like the cleaner skipped the work. Pls don't stay this hotel.
Stayed 1 night in Oct 2022

6/10 Okay

Kim tim

Disliked: Staff & service
Check in take longer time. However, check out is very fast and convenient
Stayed 2 nights in Aug 2022

8/10 Good

Warren

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Feb 2023

2/10 Terrible

Alya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is poor and very very very old , it is like you are in a grave 😰😰😰😡😡😡😡 windows are facing next room , the room is very dark no lights coming from the windows .

2/10 Terrible

Sen Choon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lousy Stay

Hotel is like refugee camp, system for checking in is terrible. Paid that kind of $ not woth it.
Stayed 1 night in Nov 2022

10/10 Excellent

Kel Vin

Liked: Staff & service, amenities
Should improve or check in SOPs
Stayed 1 night in Mar 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
The fan seemed to bw falling off the celling

2/10 Terrible

WeiKuen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in takes more than 1 hours and our request for a queen bed and Mountain View was not accepted. No toilet amenities available and the room looks dirty
Stayed 1 night in Apr 2023

8/10 Good

Maung Kyaw

Liked: Cleanliness, staff & service, amenities
Pillow are poor condition
Stayed 3 nights in Feb 2023

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
The room that we stayed is very dirty. The curtain, bathroom and wall is very dirty. Not a chair or a table inside the room. So inconvenient.
Stayed 3 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid This Hotel if Possible

This was a regrettable stay. Check in was long, and we were asked to pay a check-in fee (really? it's not on the list of fees). The room was dated and bad. Overall, stay far away.
Stayed 2 nights in Dec 2022

10/10 Excellent

Setiawan

Disliked: Cleanliness

Slow like snail

Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
Stayed 3 nights in Jun 2023